Account Maintenance
What is needed to change a name on an account?
Social Security Card or Individual Tax-Payer ID, an updated Driver's License/ID or marriage license and a completed W-9 form.
What school does Laurens represent?
Mead Hall
When do we use an X transaction modifier code?
Transfers (Used within the same account)
What is our branch cash limit?
600,000
What are three ways to establish trust and rapport?
Smile, stand to greet member, introduce yourself, ask "how may I help you?", allow member to be seated first, professional body language, find out time constraints, set the tone by repurposing the meeting
What form must be completed when closing a checking and opening a new checking?
Outstanding Draft Form
Nothing! Unless they have had a million cards and you deem it appropriate
When do we use an Y transaction modifier code?
Transfers to other accounts
What are the cash limits on non-busy days?
Cashbox: $3,000
Second Drawer: $7,000
How do you identify member needs in just 3 steps?
1. Listen
2. Observe
3. Ask Questions
What must be signed when there are changes made to shares? Ex: opening a new share, adding a joint, etc.
Member Application
What affinity card is this?
_tr__ T_ur_ _nd
Strom Thurmond
Suspect duplicate items in ITC appear in what color?
Blue
What does CTR stand for and when do we file one?
Currency Transaction Report. A CTR is filed when a cash transaction totals $10,000.01 or more in a single business day.
What are "no minimum balance", "low interest rate" and "no annual fees" examples of in a product?
What must you post before closing a CD?
Closing Dividends
What are affinity cards for?
SRP donates to that particular school every time a purchase is made
In all hold situations, the credit union must make $275 of the total deposit available for the member’s use the same business day, except for which accounts?
New accounts
Where is the Business Continuity Plan located?
Search "Business Continuity Plan" on Intranet and also located in Robbery Kit
What are the top 3 tools to overcome objections?
1. Empathize
2. Ask Questions
3. Share the Benefits
When would you use the Goodwill GL?
YOU DONT. Assistant Managers and Branch Managers only due to CU error, fraud credit or refund fees with a non-designated GL.
Where can you see if a member has an affinity debit card?
On the main account screen under "Services for account" or in the tree
What is the procedure for placing a check on hold when a member is not present? Ex: Night Drop
Complete the transaction and mail the receipt to the member. If the member is informed by mail, the transaction receipt should be sent no later than the next business day. Whenever a hold is placed on the account, the member must be notified in person or by mail.
Where is our Rally Point?
Tacosushi
What are the 5 key benefits?
Saves time, saves money, makes money, convenience, peace of mind