Billing
Add-ons
cPanel/WHM
Emails
Wordpress
100
This is for domains experiencing creation errors in gbadmin.
What is SRQHG-1?
100
This SRQ is for Gsuite errors found in the audit log after sign-up.
What is SRQHG-10?
100
This SRQ is when customers are requesting a reboot.
What is SRQHG-399?
100
This SRQ is for customers receiving BoxTrapper warnings when reviewing the queue.
What is SRQHG-357?
100
This SRQ is for issues with missing extensions after updating PHP.
What is SRQHG-419?
200
This SRQ is for customers requesting to speak with a billing admin.
What is SRQHG-748?
200
This SRQ is for customers who are confused about the process of forcing SSL.
What is SRQHG-690?
200
This SRQ is for customers who request more than one user per cPanel.
What is SRQHG-599?
200
This SRQ is for email connections dropping on 3rd party email clients.
What is SRQHG-598?
200
This SRQ is for when a WP domain is redirecting due to modification of the urls.
SRQHG-793
300
This SRQ is for inability to update billing cycles on cloud packages.
What is SRQHG-204?
300
This SRQ is for customers who are dissatisfied with Constant Contact's free trial ending and charging them.
What is SRQHG-596?
300
This SRQ is for dedi/vps customers who do not see MultiPHP Manager in their cPanels.
What is SRQHG-958?
300
This SRQ is for customers frustrated by Cloudmark email filtering.
What is SRQHG-597?
300
This SRQ is for customers confused with logging in to the Wordpress Dashboard by selecting "log in with wordpress.com"
SRQHG-789
400
This SRQ is for customers who cannot select a payment method in their billing portal.
What is SRQHG-104?
400
This SRQ is for cloud customers who cannot sign up for Office365.
What is SRQHG-284?
400
This SRQ is for inability to create a CNAME record with an underscore character in cPanel.
What is SRQHG-518?
400
This SRQ is for customers calling in stating that their email accounts are missing from cPanel.
What is SRQHG-67?
400
This SRQ is for cURL errors in the Site Health section of the Wordpress Dashboard
SRQHG-511
500
This SRQ is for issues with the migration form not submitting.
What is SRQHG-752?
500
This SRQ is for issues backing up databases via CodeGuard.
What is SRQHG-630?
500
This SRQ is for the inability to send welcome emails on dedicated servers.
What is SRQHG-817?
500
This SRQ is for customers requesting a catchall email address on shared servers.
What is SRQHG-703?
500
This SRQ is for customers who request a one-click single sign-in option in their portal for their WordPress sites.
What is SRQHG-905?