Front Desk
There must be at least ___ person(s) at the front desk at all times during our business hours, Monday through Friday from 10am to 5pm and Friday from 10am to 2pm.
1
(T or F) In the dropdown box that says “Select a different unit”, select “Student Recruitment & Retention Center Programs”
True
Do students here for CAN counseling services HAVE to swipe-in?
No; Not if they do not feel comfortable
(T or F) Staff must clean and pick up after themselves. Workstations must be clutter-free, organized, and stocked with basic office supplies.
True
How many hours per week is each student staff member required to work at the front desk?
Each student staff member is required to complete at least 1 hour of front desk operation per week, per quarter.
You must login to the SRRC Swipe System using your K____ login
Kerberos
(T or F) The SRRC encourages students to walk back to the CAN Counselor’s office without checking in first.
False
What is required of staff if they observe improper use of SRRC equipment?
Staff are required to report any incidents of improper use or misuse of SRRC equipment immediately.
Arrive ___ BEFORE scheduled start time
5 min before
What is the first step you should take to access the SRRC Swipe System?
Open Google Chrome and go to the SRRC Swipe System website
If a student walks in without an appointment, you should ask them to wait in this location while you check with the CAN Counselor about their availability.
The lounge
Where should programming food generally be stored?
Programming food should generally be stored in the SCC/SRRC Community Kitchen refrigerators or drawers.
If a coordinator knows in advance that they will be absent, the coordinator must switch shifts with another coordination how far in advance?
At least 24 hours before their shift
(T or F) Selecting “Open Study Space” ensures that the swipe system logs students’ use of the SRRC facilities accurately
True
To maintain confidentiality, you should avoid asking students for this specific piece of information.
The student's name
What types of music are not allowed to be played at the SRRC?
Offensive, vulgar, or insensitive music is not allowed.
What steps should you take if the person scheduled to relieve you at the front desk fails to show up without notice (no-call, no-show)?
Call for Coverage: Make an open call to any SRRC staff members present in the work area to see if anyone is available to cover the shift.
Contact the Absent Staff Member: Send an email to the staff member who missed their shift, including their Student Director (SD) and/or Career Staff.
The email should check on their well-being and remind them of their responsibility to ensure their shift is covered.
This risk occurs if a staff member forgets to log out of their Kerberos account at the end of their shift
Potentially allowing the next user to access sensitive information or perform unauthorized actions.
Refer the students to the Student Health and Counseling Services IF CAN Counselor ____
Is unavailable or away from the SRRC office
Who has priority for using workstations in the SRRC?
Priority is given to staff working on job tasks, then to others. Only staff, interns, and volunteers are allowed at the workstations during work hours.