SMILE
Devices
Merchandising
D-Subs
Store Tenets
100

Convey customer obsession through posture, positioning, and expression

What is "S" start a conversation

100

This is an example of a 1st party device

Echo, Echo Show, Fire Stick, Tablet or Kindle

100

This merchandising tool is produces every week and is used to support changeovers

What is the "Weekly Merch Guide"

100

This D-Sub is the most popular one and easiest to sell

What is "Audible"

100

This store tenet will help us succeed by not just delivering what's expected, but going above and beyond.   It will help us look for ways to make our business better, for our customers, for our team, and for our company.

What is "Deliver Exceptional Results"

200

Earn trust by recommending a complete solution for the customer, including digital subscriptions

What is "E" end the sale

200

This family of devices offers a screen for viewing videos, showing recipes, and video chatting.

What is the "Echo Show"

200

This is the percentage of review cards that General Merchandise should have in Wall Bays

What is "50%"

200

This D-Sub cost $7.99 for Prime members and $9.99 for Non-Prime members.

What is "Music Unlimited"

200

This tenet allows us to be warm, friendly and engaging to all customers. regardless of their age, gender, ethnicity, and ability

What is "Delight our Customers"

300

Ask questions to understand your customer and what brings them in

What is "I" identify needs

300

This device is creepy and will follow you around

What is the Show 10

300

There are 3 merchandising standards that we live by

What is clean, safe and shoppable

300

The current trial period for any D-Sub is

What is "30 days"

300

This tenet helps us keep our store looking fresh and beautiful.   We take pride in being the positive face of Amazon and ensure the store is always looking it's best for our customers and our team.

What is "Take Pride in the Store"

400

Identify 1st time & Prime customers

What is "M" Make it Personalized

400

This family of devices offers great speakers for playing music and is round like the earth

What is an Echo Dot

400

This paid product placement program is also know as

What is "PPP"

400

This D-Sub gives you access to over 1 million books and can be accessed on several devices

What is "Kindle Unlimited"

400

This tenet helps keep ourselves, our team, and our customers safe.    We guard customer data and keep confidential information secure.   We protect the company from shrink and loss.

What is "Protect People and Store"

500

If the customer wants to browse, share one discovery message such as current TPR's and allow the customer to self discover

What is "L" Lead Discovery

500

What are the four names that you can assign to a 1P device.

What is Alexa, Echo, Computer and Amazon

500

When Loss Prevention prioritizes the design of policies, standards and trainings that minimize safety and security risks for SRS

What is "Merchandise Protection"

500

This amazing D-Sub offers customers free shipping and also includes access Amazon Music and Amazon Video

What is "Amazon Prime"

500

This tenet helps us share our knowledge, work collaboratively, demonstrate respect for our teammates, and resolve conflicts quickly.    We openly provide feedback and share insights.  We appreciate each other's unique style, perspective, and background because those differences are valuable and make the team stronger.

What is "Strengthen the Team"