Resources
Name at least three resources that you should reference when interacting with students
Advising SOP
Catalog (preferably the student's governing catalog)
Degree Pathways
Teams
Which department and/or form would you complete for a student inquiring about emergency funds?
Counseling / Counseling Services Referral Form
Student comes in for course selection and you noticed that their Student Profile does not list a OSC SSC. How would you approach this?
Always have the student confirm their pathway and home campus, so they are assigned to the appropriate SSC.
Make sure you are applying a holistic coaching approach in your interactions! This helps avoid duplicate visits.
Are students able to change their major if they are on an appeal plan?
Only if they are plan A_B - this means changing from one degree to another.
Students are able to update their pathway if they are in an AA degree.
Always encounter students to update their catalog if it better them or complete a CHOM prior to submitted their SAP appeal forms
Student has a conduct hold. Does this impact registration?
Yes, the student must reach out to Student Conduct for hold to be lifted.
If a student is changing from one Meta-Major to another, what can you reference to provide the student with?
College Wide Student Success Coaches spreadsheet on MyVC - Puma Den
Provide the student with the name and email of the individual who will become their new assigned SSC.
Student voices they have an IEP and need extra time to complete assignments. What department should the student be referred to?
OSD for potential accommodations
Student completed an AST program and is asking if they can get credit towards an AS degree.
Yes, if the following:
- Student’s declared major on file aligns with the articulated AS degree program.
- Student must provide a certificate of completion for the Valencia Accelerated Skills (AST) Training program.
- Student must provide a current and valid copy of the required industry certification(s) listed in this agreement to receive credit.
Reference Advising SOP for additional information
What is the minimum credit hours a student must complete to maintain their College Access Program eligibility?
12 credit hours per cycle
Spring > Summer > Fall
Summer > Fall > Spring
Fall > Spring > Summer
Student was previously DE and current academic standing is P1. Student was told that a SSC can lift this hold. How would you approach this?
Only the DE department can remove the hold. A SSC can use Teams @Dual to request for the hold to be lifted.
What is the name of the form that you will complete when documenting a high-volume outreach?
Qualtrics Survey
What does a student need to provide to get a student ID and/or parking permit. Which department and/or departments would you refer them to?
First Stop - print schedule
Security Office - a valid photo ID and proof of current registration, copy of schedule
Student is an outgoing transient student and communicates via email that the course they intended to register for is no longer available. Student inquiries if they can take the course elsewhere. How would you approach this?
Student will need to submit a letter of non-attendance and submit a new transient application.
Student is requesting a signed degree audit for a pending program. What would you inform the student?
Pending programs are not FA eligible, so a signed degree audit cannot be provided.
Student has attended an early registration event and cannot register for ARC courses. Student has the ARC attribute on SGASADD. What would you communicate to the student?
ARC courses have a separate open registration period. Students who have the assigned attribute will be sent an email indicate when registration opens for these courses.
Student completed HSC 1004 and is asking if that can help satisfy their SLS 1122 requirement. What would you communicate to the student?
Yes, a Course Substitution (No Dean Approval Required) form can be completed by a SSC for credit.
Note:
- Course must be completed, not IP.
- Confirm if it benefits the student to update their catalog
Student voices non-academic concerns regarding their course after they have already spoken with their professor. What would you communicate to the student?
Academic Disputes - Express Your Concern
Non Final Grade and Other Academic Disputes
An in-program Nursing student is requesting a signed degree audit for their SAP appeal. How would you approach this?
An in-program or bachelor's level student must reach out to their assigned SSC for a signed degree audit.
Student voiced they received an email from Dr. Szentmiklosi welcoming them back to Valencia College, but the student status on Banner = Suspension. How would you approach this?
Inform the student about their academic standing and readmission process.
Student transferred in MAC 1147 and is asking if they can take MAC 2311. What would you communicate the student?
A Student Success Coach can complete the Course Substitution (Dean Approval Required) for either MAC 1114 or MAC 1140 using MAC 1147 as noted in the catalog. MAC 1147 cannot count for double credit.
If the student has satisfied the prerequisite requirements for MAC 2311, you can provide an override.
Student wants to graduate the end of the term, but missed the application deadline. What can you share with the student?
Be on the look out for the Late Graduation Application Information on Teams from Graduation with instructions:
You can copy and paste the highlighted section to the student.
Any student who wants to graduate in the _____ but missed the deadline to apply, will need to complete the following:
- Send an email from their student email account with their Valencia ID to records_graduation email address: records_graduation@valenciacollege.edu
- Subject line – “Late Graduation Application”
- Request graduation application for ____ semester
Student is pursing an AS degree in Engineering Technology - Supply Chain Automation. Their governing catalog is 2021-2022. Student voices they received a non-compliant email for CET 2486C. The student voices that they have one elective space left on their degree audit and should be able to take the course but they received a non-compliant email from Financial Aid for CET 2486C. What would you have communicate the student?
Based on the student's governing catalog - CET 2486C is not an elective option (reference the 21-22 degree pathway and/or catalog), if the student updates their catalog the course will be covered by Financial Aid
What Banner page(s) would you reference to confirm if a student has lost their College Access Program Eligiblity?
SPACMNT, SOAHOLD
Student is registered for BSC 2085C for the H1 term and wants to register for BSC 2086C for the H2 term but cannot. What are the student options?
SSC can complete the Pre-Requisite Agreement > student must sign and submit proof by established deadline
Refer to Pre-Requisite Agreement section in the Advising SOP for additional details