Solutions to Common Issues
A session is missing its end time. You raise the issue on the session, contact staff, and send them this form.
What is an MVV form?
This form is used for missing start times, missing stop times, GPS discrepancies, and missing notes.
What is the MVV form?
This spreadsheet must be updated daily.
What is the current review spreadsheet?
Staff cannot use the Evero app. What alternate EVV clock-in method can they use?
What is Telephony?
The reimbursement type is also known as mileage.
What is Transportation (IDGS)?
A session is missing notes. What should you tell the staff member they can do?
What is modify the session to add the missing notes?
What is the MET form (Mobile Entry Template)?
How often should SSCs reach out to staff and EOT regarding Current Review?
What is biweekly?
A staff member's notes contain trigger words such as "schoolwork," "gave medication," or "slept." What should you do?
What is flag the session and contact staff to update their notes in Evero?
What must be mentioned in the notes to support a Transportation reimbursement?
What is the purpose of the visit?
Staff manually modified a session,but no supporting form is attached. What should you request?
What is an MVV form?
This form summarizes progress for the pay period when staff have multiple sessions with poor notes, typically for retro sessions.
What is the MST form (Mobile Summary Template)?
This spreadsheet tracks current session issues and MVVs, METs, and MSTs, or email responses received after payroll approval is complete.
What is the Payroll Closeout spreadsheet?
A staff member has worked more than 40 hours without preauthorization. Who should you contact?
Who are the staff member, broker, and EOT? If the overtime is excessive, contact the SDC.
These reimbursements can include movie tickets, park entrance tickets, and meal receipts.
What are Staff Activity Fees (SAFs)?
A family has approved a session, but edits are still required. What evidence should you capture before contacting the staff, EOT, and broker?
What is a screenshot of the entire session with the mouse hovering over the family review, attached as a file?
Where can you find resources to help with daily SSC tasks, including SSC guides and email templates?
What is the Staff Management Teams channel, under the Shared tab?
Retro sessions with issues must be from within this lookback period of 90 days, and staff have this much time to resolve pending issues.
What are the last 90 days, with 45 days to resolve the issues?
What is the OOS form in the individual's document tree? If there is no form, notify the SDC team.
According to the guide, what are the maximum meal reimbursements for breakfast, lunch, and dinner?
What are $7.70 for breakfast, $16.50 for lunch, and $24.20 for dinner?
A session has a GPS discrepancy. What two actions should you take, and what is needed if the discrepancy was accidental?
What is raise the issue on the session, contact staff for clarification about the recorded start and/or stop location, and obtain an MVV form if it was accidental?
A staff member has several retro sessions with poor notes. Which form is appropriate, and what does it summarize?
What is the MST form, which summarizes the participant's recorded progress for the pay period?
When processing monthly Transportation and Staff Activity Fees, what two things must you verify?
What are the MSN for the month being reviewed and whether the notes support the staff's submission?
A staff member submits an MVV for a previous pay period, but that session has already been billed. What must you request?
What is a billing amendment from Accounting?
Before processing reimbursement bills, what must you verify about the Individual Summary Note (ISN)?
What is that the ISN is good to go; its icon must be blue or green?