Modern Workforce
If a customer uses Autopilot and Intune, a customer is using _____-based imaging.
What is "cloud"?
MDR stands for this.
What is Managed Detection and Response?
Other than its people, this is a company's most important asset.
What is data?
Machines that mimic human intelligence and cognitive functions, such as problem-solving and learning.
What is AI?
Garbage in, garbage out. Vitals pulls all of its data from this tool.
What is SalesForce?
This is the tool a customer uses to build his/her custom image.
What is Dell Image Assist?
In cybersecurity, this is a flaw in the system's design, security procedures, or internal controls that can be exploited by cybercriminals.
What is a vulnerability?
This is a service that must always go custom. It is when data center equipment is moved from one location to another.
What is a Data Center Move?
Branch of deep learning that focuses on creating new data or content, such as images, text, music, etc., based on existing data or content.
What is Gen AI?
When something goes custom, you need to fill out an SPP form. Before you fill out this form, a Services product must be listed in SFDC, and the opp must be at this stage.
What is 30%?
For this service, a customer chooses the hardware, choose the level of Support, chooses the level of deployment, and then chooses the term length.
What is PcaaS?
MDR ProPlus includes this range of hours of Incident Recovery Care per year.
What is 200-750 hours/year?
This service includes remote system software installation and configuration options, as well as deployment verification, documentation, knowledge transfer, and configuration data transfer to Dell technical support.
What is ProDeploy for Infrastructure?
This is a very common service sold when a customer has an AI need. This helps create a roadmap to connect the dost between their "As Is" and their "To Be."
What is Consulting?
This acronym represents a framework designed to help sales teams navigate complex deals by focusing on key components that influence decision-making and success.
What is MEDDPICC?
Included in this portfolio is: IT Service Desk, Device Management, Lifecycle Hub, and MDR.
What are Managed Services?
The NIST Framework includes: Identify, Protect, Detect, Respond, and this.
What is "Recover"?
This term refers to the process of returning sensitive or critical data from a cloud service back to an organization’s own infrastructure to regain control and ensure compliance.
What is repatriation?
This type of model, often trained on vast amounts of text data, is designed to understand and generate human-like language, making it core to many natural language processing applications. (One example is Chat GPT.)
What is an LLM?
If I sell a sku'd Service to a customer, and he/she wants a very detailed description of exactly what is included in that Service, I can send the customer this.
What is a Service Description?
A customer would purchase this if he/she wants a few BIOS settings, an asset tag, a ship box label, and an asset report. This customer does not want to add on a custom image.
What is ProDeploy?
This service is a security strategy that assumes that all users, devices, and data are potential threats, and therefore, verifies and validates every interaction, request, and transaction within the network, regardless of the user's location or device, in real-time, to prevent unauthorized access and reduce risk.
What is Zero Trust?
This process helps organizations understand the relationships and interactions between different software applications and their components to optimize performance and manage risks effectively.
What is Application Dependency Analysis?
This initiative by Dell is designed to accelerate the development of AI solutions, enabling businesses to harness the power of artificial intelligence for improved operations and decision-making.
What is The Dell AI Factory?
If I need to find a training on a Service or a customer-facing document, I would go to this site.
What is the Sales Portal?