Verifones
Store calls in reporting the Verifone has a white screen, what should we do?
Follow EMV Day 1 steps.
The printer is cabled correctly, but still will not come online, what setting should we check?
Check to make sure wireless is off.
Store is unable to open PDF files with Gnome, what should the option be changed to?
Evince
Escalate to 2nd level with the asset tag and picture of verifone screen.
The printer continually jams, what should we check?
Make sure the green tabs line up directly with the paper.
What tool should be ran for incorrect igel time?
IGEL – Sync NTP time
After troubleshooting the stylus it's still not working, what are they next steps?
Replace the whole verifone.
When selecting a printer from the print list, store gets the error "Rendering completed". What tool should be ran?
Run "IGEL – Fix Printer/PDFs – WILL REBOOT "
Firefox is giving a running out of disk space.
Clear Firefox history and relaunch the browser.
When tendering, the caller advised the tender info is popping up on the wrong Verifone, what should we do?
Confirm which verifone is linked to which igel in Personality server.
The store is unable to find the MAC address on the printer, what report page do we print from settings?
Print the network settings page.
Igel shows no bootable device, what are our next steps?
Unplug the power, Wait 1 minute, then plug it back in.
Verifone is getting a Maintenance Required- ut error, what should we do?
Replace the whole verifone, notate what the caller was doing before they got the error.
The store has replaced the toner/drum, but they are still getting an error that they need to be replaced, what should we do?
Reset the toner/drum life on the printer.
The igel is missing the toolkit icon, what tool should be ran?
Restart window manager.