SST
The initial response time we are expected to answer emails.
The call source and call type we should use for outbound calls
PQ/ST
Lull
Reach Forklift
Tools rate zone
148
Phase 1
Engineering and survey
What we should do with all sales-related phone logs
Send to sales reps
The keys to look up a credit application
2>51
Dingo
Walk-behind skid steer
Dispatch time slots
9, 12, 3, and 5
Phase 2
Clearing and grading
The type of call transfer we should use for all calls.
Warm transfer
The function to look up previous quotes in the pricing screen.
shift F2 or F14
Bobcat
Rate tier you should start at
Manager
Phase 5
Foundation forming & priming
The number of rings we are expected to answer calls by
3 rings/9 seconds
The two screens in which you can change the sourcing location
the reservation screen and the 14 (equipment sourcing) screen
Rammer
The OEC limit for cash customer rentals
$100,000
Interior Building
The percentage of sales calls we aim to answer.
95%
The keys to update a customer job
1>50>2
Mug Hog
Diaphragm Pump
What you should never do to pickup tickets
Phase 9
Roofing