SSV Holiday Meeting

SSV Approach

100

Bringing the vibes regardless of the intensity of the business

Creating the Environment

200

Adapting to the changes in the business 

Solving Problems in the Moment 

300

Ensuring the store is ready to support the demand of the business through running a CS Cycle

Running Shift w. Customers at the Core

400

Ensuring the store is Food Safe

Running Shifts with Customers at the Core

500

Uplifting your team, even though it may feel heavy

Creating the Environment

Important Dates

100

Red Cup Day

11/14/24

200

Ice Bin Installation

11/15

300

Hawthorne and Imperial Renovation

11/25/24

400

Pay Increase Conversations Begin

12/9

500

Freebie

Freebie

Store Specific Goals

100

Peak OTW Goal

45

200

Customer Connection Goal 

55

300

All Day OTW Goal

60

400

Cafe Order Readiness Goal

3 Mins

500

Mobile and Delivery Goal

5 Minutes

Tools

100

Communicate Time Sensitive Information 

MyDaily, PlayBuilder App

200

Monitor Business Trends 

MyDaily, COSD Reports

300

Deploy an Effective Shift

Playbuilder

400

To ensure Order Readiness and Avoid Bottlenecks

DPM

500

Planning your Shift

Playcaller App

Mission and Values

100

Giving honest and transparent feedback

Courage

200

Consistently meeting goals on your shifts

Results

300

Having a positive mindset despite your transition

Craft and Joy

400

Collaboration and recognition with your peer

Belonging

500

Name all of our Values

Craft, Joy, Belonging, Results, Courage