Show:
Results
Mission and Values
SSV Approach
Company Changes
Running Shifts-Scenarios
100

What is the Peak OTW Goal? 

45

100

What dimension of our Mission and Values is associated with giving feedback?

Courage

100

What step of the store walk should you be completing with your team on your shift?

Espresso Quality Tasting

100

What new operational change will be launching for our region soon?

Automated Counting

100
When deploying your play post-peak, what is your cold bar partner responsible for when they have no drinks?

Automatically working on espresso bar beverages

200

FREEBIE

Freebie

200

 A partner is creating a negative atmosphere for their peers. When sending the partner home, you let them know they're straying away from what area of our mission and values? 

Joy

200

What are the 3 Dimensions of the SSV Approach?

Creating the Environment, Solving Problems in the moment, Running Shifts with Customers at the Core

200

How is peak going to be measured and how long will our standard peak last?

15 Minutes and for 3 hours

200

If you arrive and you notice large store walk gaps, but the SSV on duty needs you to support with helping them run breaks, what do you prioritize if they have at least a 5 partner play? 

Closing Store Walk Gaps, working from the outside in.

300

What is the company goal for Customer Connection?

95

300

A partner post on MyDaily, and another partner encourages the team to only respond to one partners post. What dimension is this partner swaying from?

Belonging

300

What is the SSV Pattern? 

Prepare, Lead, Transition

300

What will the new Mid-Summer beverages consist of? 

Vanilla sweet cream foam on select frappucinos

300

You have a heavy closing shift and need to prioritize between restock, prep, and cleaning. How do you navigate this? What is the order of priorities? 

1. Cleanliness

2. Prep

3. Restock

400

What are the five key moments? 

WARMLY Greet Customers

Offer For-Here ware 

Craft Beverages with Message on Cup

Direct Hand Off

Clean Lobby and Condiment Bar


400

Yonce is staying positive, despite getting slammed on cold bar with various modifications. What area of our Mission and Values is Sally thriving in?

Craft/ Joy

400

Walk me through how to demonstrate the first step of the SSV Pattern

Read MyDaily, review any new company updates, check partner hub and IMS. Get checked in and complete a store walk. 

400

What is the new upcoming training we will be implementing soon? 

Green Apron Training 

400

You come in and notice that it seems slower than usual. You are considering shaving labor to preserve labor, what things to do you factor in first. 

1. Check COSDS 

2. Check MyDaily Sales

3. Validate that order readiness is strong and we do not need extra support on the floor

4. Close all Store Walk Gaps and ensure that a thorough CS cycle is complete (clean play cycle task)

5. Check MyLearning

500

When is the deepest cleaning of the store supposed to happen to ensure we are meeting health code standards? 

CSR

500

What are the dimensions of our company Mission and Values? 

Results, Joy, Craft, Courage, Belonging

500
A customer gets upset that he cannot use our restroom, and curses you out, violating our Code of Conduct. What do you do and what dimension of the approach does this fall in?

1. Create an incident report

2. Solving problems in the moment

500

How does the updated interview process work now? 

DM has to do the final interview 

500

You come into your shift, and you notice that BOH has retail and inventory that is out of place. What should you do? 

Two cycles with cycle task of putting retail out and organizing BOH.