SSV
The common structure and language we use to talk about the core expectations for Starbucks shift supervisors
What is the Shift Supervisor Approach?
Customers can bring us these in the drive-thru or in the lobby to receive 10 cents off their order and an additional 25 bonus stars
What is a personal cup?
Starbucks Standards for OTW Drive Times
What is 45 seconds?
The amount of pumps you add to a Grande Iced Hazelnut Oatmilk Shaken Espresso
What is 2 pumps of Hazelnut?
In 1981 this transformative leader became employed to Starbucks and became its first every CEO
Who is Howard Schultz?
The consistent way to prepare, lead and transition your shift so that teamwork can thrive
The Shift Supervisor Pattern
From Noon to Six this promotion allows customers to get Grande Handcrafted Beverages for a single digit price
What is 3 Dollar Thursdays?
The Starbucks Standard for how much time you are required to work a week
What is 12 hours minimum?
A delicious pink includes strawberry acaí base, coconut milk, strawberry inclusions and ice but how long is strawberry acaí base good for?
What is 3 Days or 72 Hours?
One example of how Starbucks rewards partners for the many contributions they make every day that contribute to Starbucks overall financial success hence why we call ourselves"partners"
What is Bean Stock?
A guide for connecting with our customers when we haven’t met their needs
What is the L.A.T.T.E. Model?
From Noon to Six customers can come in and receive this promotion for two beverages
What is Weekend BOGO?
At these times, a partner can mark-out food or beverages for freee
What is before, during, and after a shift?
Our New Pistachio Cream Cold Brew comes with vanilla, cold brew, and pistachio cold foam but when making the cold foam in the foaming pitcher, how many ml do we fill it up to?
What is 100 ml?
How we cheer each other on, and how we celebrate the diversity and uniqueness that each partner brings to their role
What is the Everyday Uplift App?
Helps those leading the shift understand how to keep the store safe, welcoming and meeting customer and partner needs
Promotion happening every Tuesday throughout January
What is Tripe Star Day?
This is the routine we use when we are on Hot Bar
What is Steam Milk, Queue Shots, Pump Syrups, Finish and Connect?
When looking at espresso shot there are three layers to it, the crema (top), body (middle) and this bottom layer
What is the heart?
Starbucks Opened their doors at Seattles Historic Pike Place Market in this year
When is 1971?
What an amazing lead team we have but can you identify our last names
What are Amador, Apolinar, Wright, Thompson, Summers, Kanovsky, Drollinger, Maulipola
This day is Oleato National Launch Day
What is January 30th, 2024
When we have an issues with technologies this is the placer we call
What is the Enterprise Help Desk?
Traditionally a short shot of espresso made with the normal amount of espresso but extracted with less water, resulting in a sweeter shot with more intense coffee flavor.
What is a Ristretto Shot?
Eligible U.S. partners can earn a first-time bachelor’s degree with 100% upfront tuition coverage from through this University
What is Arizona State University?