M1
what is a belief or value?
something that we think we think is truth about the world.
what is customer service?
Customer service is how we meet the needs of people who use our service's
Appropriate workplace Behavior and Attitudes
be respectful,
what are the types of leadership style's?
Authoritarian, persuading, Consulting and Joining.
what is attitude?
are learned tendency to evaluate things in a certain, settle way of thinking and feeling
why is customer service important?
your customer will be loyal, you will stand put from your competitors, it sure your customer they are important.
what is a CV (curriculum vitae)
a comprehensive document that details a person's academic and professional history, including work experience, education, skills, publications, and achievements
what is a team?
A Team is a group of Individuals working together to reach a common goal.
how to build trust (4 Answers Required)
Honesty, Reliability, Fairness, Supportive and Caring, Openness, Loyalty, Clear Communication.
what does it mean to listen effectively? (2 required)
use body language to make sure you understand, listen without interrupting, repeat what the speaker says to make sure you understand, ask questions when you do not understand.
the template for a CV (curriculum vitae) includes?
to ensure good teamwork a good leader needs to? (3 required)
make sure the team understands the goal, help team members work together, distribute work fairly, nurture a sense of belonging.
What is the Acronym SMART stand for in SMART goal's
Specific, Measurable, Achievable, Realistic, Time frame.
how speak so other's can understand you
be loud enough, be concise, use examples, be polite and friendly, be honest and respectful.
During the interview, you should? (5 Required)
Keep eye contact, stay calm, Speak slowly and clearly, Greet the interviewee with a firm Hand shake, Be honest with the Interviewee, be Respectful.
if we are passive, what result's are we giving?
we give control of our life's even when we don't want to.
The full value Contract ask you to agree with these guidelines, what are they?
Work together, Be safe emotionally and physically, Give and Receive Honest feedback, Grow, attend each session and have fun.
An effective team member should have?
interact withs and include others in the task, courteous, respectful, honesty ways.
what does it take good to manage time?
prioritizing what's important, Estimate the time required, organizes the plan, self control and motivation.
what are the steps to solving a problem in order?
Define the problem, Gather information, Generate idea's, Choose a Solution, implement the solution, Evaluate the solution.