SLU billing
What is the billing cycle for SLU
The first of the month to the 21 of the month
How many bundles SlU have
4
Reconnection Fee - Voluntary
EC$19.99
What is the name of the 50 mbps package
Internet plus
when do agents use the escalation emails.
missing payment , payment to the wrong account and rebates
What is the due date for all customers
the of the same month
True or false internet and cable can be bundled
true
What is the cost for another cable box
$15 EC
customers disconnecting their services call retention 15001
All service are to disconnected at the store.
Steps on how to add another channel to the customer package
1 change option
2 select the package
3 save and go to basket
4 check out
How do rebate calculated
MRR divided by 30 days multiply by the days the customer is out of service .
What is the name of the bundle that have four services
Quad play or quad bundle
None flow related issues what is the fee
$56.25 EC
How many TV packages SLU have and name them.
TV basic and extended basic
Customer missed tech visit. What would you do?
escalate using the email
True or false once the over due balance is cleared agents can unbar the customer account.
True
True or false, when upgrading or downgrading a bundle service agents should recover all the services before any changes .
Ture
Reconnection Fee - Non-Pay/relocation
EC$49.99
What is the name of the home phone packages
Smart Choice and Cheap Chat
True or false the area code for St. Lucia is 785
false correct answer 758
customer should be out services for 24 hours or more to be entitled to a rebate. Ture or false
True
Name the all bundles SLu offered
All in with mobile , All in plus with mobile
Double play essential and double plus
Security Deposit
EC$217.39
Lost, Damaged or Stolen Equipment cost
EC$260.86
What is the escalation email for SLU
<slu-cxsupportteam@cwc.com>