Scenarios
Jessie
BGC
SOP
Staff Expectations
100

Situation: During a group activity, a child starts yelling and disrupting the session, making it hard for others to concentrate.

Deescalation Technique: Address the child using their name and in a calm, firm voice, remind them of the expected behavior: "Jordan, we need to use our indoor voices." Praise another child who is behaving well to model positive behavior: "I love how quietly Sarah is working. Great job!" This technique redirects the disruptive child without isolating them and maintains group focus.

100

ALEXIS CANNOT ANSWER

What is my Dogs name?

Debo

100

What was the BGC original name?

The Boys Club

100

Read in your SOP:

Section - Emergency Preparedness

Colum - Monitor

Point - 1

BGCAZ employees and volunteers shall actively monitor and supervise the buildings for any potential risk to members and BGCAZ employees and volunteers.

100

What are things the staff should be doing during snack/dinner?

1. Walking around

2. Making sure members are eating, not playing

3. Constantly be checking for messes

200

Situation: A child refuses to participate in a scheduled activity and instead sits alone, crossing their arms and glaring at others.

Deescalation Technique: From a distance, acknowledge the child's feelings and provide a positive choice: "I see you're not ready to join us, and that's okay. Would you like to be our special helper and hand out the supplies?" This approach keeps the group activity on track while inviting the child to engage on their own terms.

200

What month did I start working for the org?

February

200

What year was the Boys Club founded?


Bonus 50: By how many women?

1860


3

200

Read in your SOP:

Section - Emergency Preparedness

Colum - Procedure

Point - 7

Parent/Member Reunification: Circumstances require parents to pick up their members in a formalized, controlled release at a different location other than the branch.

200

What should the staff be doing if members are arguing?

1. Stay calm, de-escalate, and find out what is going on

2. Help the members find a solution while ensuring they feel heard

3. Communicate to the other staff

300

Situation: During free play, a child becomes aggressive, hitting another child and throwing toys.

Deescalation Technique: Quickly ensure the safety of all children by calmly but firmly addressing the aggressor: "Hands to yourself, please." Redirect their energy by assigning a task: "Sam, can you help me collect the toys?" Simultaneously, ensure the affected child is comforted without losing sight of the group.

300

Two Truths and a Lie

1. My middle name is Elise

2. I have 8 tattoos

3. I watched the Superbowl last year

The lie:

1. "My middle name is Elise"

My middle name is Elizabeth

300

When did Denzel Washinton become a Spokesperson for BGCA?

1993

300

Read in your SOP:

Section - Emergency Notification

Colum - Expectations

Point - 1

BGCAZ employees shall collect all information relevant to the persons and events involved in the emergency and utilize the emergency notification system to share appropriate information with parents/guardians, BGCAZ employees and BGCAZ Senior Leadership.

300

What are expectations on toys/notebooks (unneeded)/Pokemon Cards?

Members should leave personal things in their backpacks and should not have it out unless meant for a specific activity. Staff should be consistent with this rule.

400

Situation: A child repeatedly ignores instructions during a structured activity, refusing to follow the rules.

Deescalation Technique: Use the "proximity" strategy by moving closer to the child without interrupting the flow of the activity. Give clear and concise reminders of expectations: "Remember, everyone needs to stay seated until we're done." This non-disruptive method leverages physical presence to manage behavior while keeping the group engaged.

400

What is my go-to thing to draw?

Eye balls

400

Because of the grant, what name is our site considered?

21st Century Site (21st CCLC)

400

Read in your SOP:

Section - Emergency Notification

Colum - Procedure

Point - 4

Urgent situations may include, but are not limited to Club evacuation, lock down, power or water outage, or unexpected Club closure.

400

What communication should be happening on the walkies?

1. Appropriate language

2. Patient responses

3. "Is someone in the bathroom?", "Sending ___ to get water/backpack.", "____ is on their way."

500

Situation: A child becomes overwhelmed and starts crying loudly, unable to express what’s wrong.

Deescalation Technique: Maintain a calming presence and use visual or auditory cues to soothe the group: "Let's all take a deep breath together." Address the child by name, offering comfort from afar: "It's okay to feel sad, [Child's Name]. We're here for you." This approach helps the child feel supported while keeping the rest of the group calm and focused.

500

When I was a kid, what did I hope would happen at the store?

Someone would "find" me and make me into a pop star!

500

What year did the Stevenson site originally open?

2010

500

Read in your SOP:

Section - Emergency Notification

Colum - Communication

Point - 1

BGCAZ employees shall send messages to all of the following groups: parents/guardians, BGCAZ employees, necessary partners and BGCAZ Senior Leadership team.

500

What is the purpose of the rotation schedule?

1. Keep smooth transitions

2. To hold staff accountable

3. So members are prepared for the routine