Productivity
Billing follows two rules.
What are the 8 minute rule and total time rule.
ICARE stands for
What is Introduce, confirm, ask, reassure, educate
We strive to schedule patients within __ days of their referral
What is 8
If centralization occurs, symptoms decrease in intensity, pain presents in abolished, mechanics improve, or patient function improves you can classify this patient as having a _______
Directional preference
Daily huddle occurs at this time.
When is 11:30
A tool that provides number of visits needed to achieve 75% by using units/visit and cancellation rate
These are the six Caring behaviors
ICARE, know me, 10/5 warm greetings, no pass zone, manage up, no venting
Our goal is to increase access to __% for new patients in FY24'
What is 43.2%
If you get an increase, no worse response you have this color light and what does it mean
What is an amber light; proceed cautiously
These are the two drivers that make up our lagging metrics.
What are Belonging and composition drivers
As a clinic, our productivity goal for therapist achieving 75% is.
What is 52%
Connecting with our patients as human beings and individuals
These are two things we are doing as leading metrics to progress towards our monthly goals
What is creating evaluation spots and calling patients who are frequent cx/ns patients
Lumbar CPI suggests this intervention if patient presents with SLR greater than 90, Positive prone instability test, Positive aberrant movements, and age less than 40 yo
What is stabilization
What is the leading metric, requiring active participation by the team, to drive change in engagement
Using total time, what is the maximum number of units that can be billed: 8 minutes TE, 8 minutes NMRE, 11 minutes TA, 8 minutes GT
What is 2 units
Situation where you speak highly of colleagues to patient, transferring trust
What is managing up
If a patient has greater than 10% cancel/no show rate the front office is doing this
Calling patients to confirm they will attend their next visit.
After a no effect, no effect response to repeated extension in lying this would be your next step. Explain
2. Progress to REIL with self OP
3. Other
All employees get _____ hours of mentoring/continuing education to use throughout the year.
What is 40 hours
Using 8-minute rule, what is the maximus number of units that can be billed: 8 minutes TE, 8 minutes NMRE, 8 minutes FA, 8 minutes GT
What is 4 units
These are two questions, lagging metrics, we work to achieve high top box scores each month.
If a patient no shows twice the clinician should call patient and do this.
What is send a staff message to FO and primary PT letting them know that the patient is to call back by end of the day (complete standard work)
The after response that would make you stop(red light)
What is worse
These four questions are a focus of employee engagement for FY24'
1. equal opportunity to succeed
2. The work I do is meaningful
3. Support from manager
4. Meaningful action will be taken as a result of engagement survey