Ivy Values
How many values of Healthcare excellence does Ivy Rehab promote?
What is 7.
What is the goal for Ivy Rehab this year?
What is Make Life long connections with patients to develop life long patients
When this is not complete, it impacts:
1) Closing of days
2) Reimbursement
3) PC bonuses as they need to complete their job duties in a specific time period.
4) Other clinicians abilities to complete their work
What is incomplete notes >24-48 hours.
Ivy invests in academic success. Unlimited Medbridge, clinical career ladder with bonus/increased paid CEU days, and CEU calendar with Residency Programs.
What is clinical leadership in the field.
Synonyms include:
Crow, Whoop, simper
Action we can do every day and to every person who walks through our door
What is smile.
What Ivy value has these elements?
We believe in ourselves & our teammates
• We show up with pride & contagious enthusiasm
• We bring the fun
What is I Belong.
What Ivy Value incorporates these elements?
We believe in ourselves & our teammates
• We show up with pride & contagious enthusiasm
• We bring the fun
What is the FTE goal for Ivy OTs/PTs?
What is >7.
How many phone calls do you think Ivy Rehab Missed last year?
What is 41,000. That is 41,000 missed patients which is over 1,000,000 hours of opportunity we could have made a difference as a whole.
What value encompasses these elements?
We place team over self
• We ask for a hand, we lend a hand
• We build each other up
What is One Ivy
What Ivy Value encompasses these elements?
• We put the patient first
• We act with honesty & integrity
• We respect and support each other
DO THE RIGHT THING
What is the FTE goal for SLP?
What is >11.
Ivy strives to invest in clinicians with lowering turnover rate. Last year, BF had 76% turnover rate.
What is Hiring and Retention.
Engage each patient in a manner that instills confidence and Trust resulting in POC completion and an ongoing Partnership
What is our Goal 2024. Development Patients for life.
Acknowledge pain and empathize with patients and not just give logistics
Explain process
Actively listen (listen more/speak less)
What Ivy Value incorporates these elements?
We all contribute to growth
• We expect excellence/to win
• We embrace feedback & actively pursue
personal & professional development
What is Grow
We inspire & enable people to live life to the fullest
What is Mission
What no visit D/C note type is a negative indicator impacting outcomes?
What is self-discharge. When reporting, this is indicating we were not able to retain the patient and the patient no longer wants us as their service provider. If possible, chose other D/C note types if you were successful in treatment.
Ivy has clinical excellence teams to foster the development of clinicians. Ortho Residency is now accredited.
What is building successful programs.
Ivy's goal target goal for Self Discharge rate (%)?
What is 10% or less.
What Ivy Value encompasses these elements?
We realize results matter
• We take pride in execution
• We are accountable to honoring our commitments
What is GSD (get stuff done).
By creating exceptional patient experiences and outcomes, we will become the provider, partner, & employer of choice in outpatient rehabilitation
What is Vision.
What can clinicians do to help meet Ivy expectations for seeing patients (PT/OT 34, SLP 55)?
What is: promote >2x per week script frequency (If they cannot be in clinic, telehealth (environment modification, parent education, seeing patient in natural environment), Help with marketing efforts, Previous D/C patients wellness check calls, collaborating with physicians, Recommendation for Reschedules, Illness courtesy calls for patients, Recommendation for coverage with another therapist, thinking about community events, CEU specialization/program development
If a patient or physician has a negative experience, usually how many additional interactions does it take to rebuild this relationship?
What is at least 10.
This means we want to strive to do it correct the first time.