Tech Appointments
What should we be doing for every tech appt every time?
Taking TPR!!
When a client calls requesting medication refill what do you need to check?
Whether the medication has refills or not.
If it's something that needs to be called in, or can be filled in clinic.
When should we should be ordering lunch?
Preferably 30ish minutes BEFORE the break in the schedule. That way your food arrives when you're on break and can take a moment to eat.
When a new client comes in what should they be handed first when checking in?
NEW CLIENT FORM!
Where is Kaitlynn's box located if you need to leave a note for her?
Managers office middle shelf in file bin
What tech appts require notes to be filled out?
When should we fill these out?
AG/E, Proheart, Heartworm Test.
EVERY TIME IT IS DONE! :D
If there are no medication refills listed what is the next step?
Leave a note for the doctor.
When sitting in the back on break what needs to be on?
Your WALKIE!!!
If the pet is spayed or not! Sometimes clients don't realize and it makes our records inaccurate.
This is important for the doctors to know!
If you need to leave a note for Jenn where does it go?
Managers office bottom shelf
Where are the two places that Ketamine needs to be logged when given SQ for arthritis?
In the computer and in the drug log book!
If a client is calling for a refill of medications for an issue that the patient was seen for greater than 30 days ago and there are no refills listed then what is the next step?
Schedule an exam for that patient.
TWO ROOMS! Ideally, one wellness and one sick/urgent care.
This well help with better flow.
Sitting around waiting for your doctor to come out of a room while one is waiting is not acceptable.
When putting the clients address in the chart what is important to double check/change?
THE CITY AND ZIP CODE!!!
If you need to leave a note for Ashlyn where does it go?
Managers office top shelf in storage bin!
When a pet is coming in for a tech appt with a pet here for exam where should it be notated?
On exam pets appt notes and AS A TECH APPT SPOT ON THE TECH SIDE!
When putting in a note for a doctor when a client calls what should we be doing to make things more efficient?
Read the doctors previous notes, the answer you need may already be in the cart.
What needs to be in the building with you at all times so it can be worked on and checked off?
What is important to make sure it is inputted into Avimark regarding the patients appearance?
THEIR COLOR!!!
It is actually part of having a complete medical chart that we have colors listed for our patients. Make sure the pet has a color everytime! And if you find a chart that doesn't have one please put it in!
When unpacking boxes what needs to be checked before placing it on the shelves?
The "SPECIAL ORDER" section of the white board. Listed there will have the medication, strength if applicable and who it goes to!
What is the main thing we need to be getting for every patient EVERY TIME!
When you complete a tech bin task what should you be doing after communicating with the owner?
Record your notes about the communication in the patient chart.
That way if someone finds the paper and goes to do it they can open the chart and see that it's been done already.
Where will this checklist live to keep it in the building?
On the manager office wall, second slot up from the bottom on the file bin!
When scanning into avimark what is important to have as the "file name"
THE PATIENTS NAME, LAST NAME AND CHART NUMBER!
When putting product on the shelves where does the new product go?
BEHIND THE OLD PRODUCT!