Hospital Policies
What outside learning resource does all staff have available ?
What is Hippo Academy.
Who should be rooming patients when they come in for appointments AND/OR urgent care?
Who are the technicians?
On what ring do we answer the phones?
What is the first ring!
What software do we use to record vitals during anesthesia?
What is smartflow
Where do we log hospital waste/use items now?
What is the client "expired/wasted" under the correct "patient" category.
What do you need to pass in order to move up a tier in your training?
What is Tier Training Practicals, Tests and Skills Packet.
What needs to be written on the whiteboard outside of the rooms when a patient is in there?
What is the patients name, appointment time, doctor and attending technician?
How long should a CSR sit at the welcoming station before switching with a CSR in phone op?
How does one turn on/off the oxygen concentrator?
What treats do we open to use for the floor?
What is packet do you need to be actively working on while at work?
What is your Tier Training packet.
What needs to be logged when giving Proheart injections?
When does it need to be logged?
What is the mL amount in the inventory code and what is the lot number and expiration date?
What is before posting the invoice?
What is important to collect when an owner is here for their first visit?
What is a fully completed NEW CLIENT FORM
What type of oxygen system do we have now?
What is an oxygen concentrator?
How much time can go by before calling back an appointment again?
What is 5 minutes if you get no response from the technician.
What was February's Pet Promise?
What is allowing owners to be present for their pets exam?
When quoting wait times for walk ins how many minutes do you add per patient on the wait list?
30 minutes
When calling an appointment back for a doctor what are the FOUR things you need to state?
What is the techs name, drs name, pets name and appointment time?
Where is ozone currently located while the back surgery prep area is being worked on?
What is on the desk in the dental suite.
What is a lead or admin
What is the protocol when obtaining a work related injury?
What is reporting to an admin on duty, taking the injury form and going to urgent care, bringing the urgent care and injury forms back to Stephanie ASAP.
When filling medications what is important to double check?
What is the medication name, strength and quantity
When lasting paws remains are received what needs to be done before putting them in the cabinet?
What is calling the owner, filling out the rainbow card and notating in the patient chart?
What time are we telling owners to check in by during morning check ins?
What is by 7:30/7:45
What is the March Pet Promise?
What is showing owners support in their pets medical care?