Office Hours
What time does the office typically open?
9:00am
How many days post discharge do we need to send a follow up letter?
30 days
What is the dress code?
Business Casual
Where is the mustering point?
Outside of Plaza Azteca by the big clock.
What is the new company name?
Clarvida
What days is the office open late?
Mondays, Tuesdays, and Wednesdays
Besides safety plan, what other type of plan is required for consumers?
Crisis Plan
What should you do at the end of each workday before locking up the office?
Turn the lights off. Turn your sound machines off. Unplug diffusers/any other office items. Lock the door.
Where is the First Aid Kit?
In the closet in the staff kitchen.
What was the first Pixar movie?
Toy Story
What days is the office not open late?
Thursdays and Fridays.
How many days from intake does a treatment plan needed completed having all parties sign?
Within 30 days
What are some non-billable tasks that you should be doing during cancellations/no-shows? Name at least three.
1. Mailings
2. Calling consumers not scheduled
3. 30 day follow ups, treatment plan signature tracker
Where should your desk be in your office?
What is the only US state that grows coffee?
Hawaii
What day of the week is the office open slightly earlier?
Mondays
How frequently do frequent plan reviews need to be updated?
Every 3 months
What should you do if your consumer has not shown up to their appointment within 5 minutes?
Call your consumer and see if they plan on attending their session.
Where should your consumers parents be while consumer is in session?
In waiting room or in lobby right outside of the office. Parents should not be exiting the office or sitting in their cars.
What do butterflies use on their bodies to taste?
Feet
What days have designated telehealth evening hours?
Tuesdays and Wednesdays
How often do new treatment plans need to be completed?
Within 1 year of the initial treatment plan date
What is the process for requesting off PTO?
Email Jen and Emily at least two weeks prior to the dates requested. Wait until you have confirmation from Jen or Emily to submit PTO. Once you receive email confirmation, you may enter your time off into ADP.
When a consumer is escalated, how much space should be between you and the consumer?
4 arms lengths
What everyday condiment was once used in medicine?
Ketchup