anatomy
The number of muscles each eye uses to look around
6
Once regarded in ancient times as a symbol of beauty, this belladona drug enlarges your pupils and blurs your vision. But in weak concentrations, it is used to control myopia progression.
Atropine
If the office phone is ringing, should staff feel the need to pick up?
yes
Should staff ever let customers behind the front desk
No
Aquaclear Premium is also known as...
Biofinity Energys
This treatment excites mitochondria to promote cellular healing and improve function
Red LLLT
This active ingredient in the Oasis scrub is used to remove unwanted pests living on your eyelashes
Tea tree oil
When should one let Dr. Eng/Lim know when running low on an office supply?
Before you run out / when there are no more in storage.
True/False: The office should conserve supplies, ie: paperclips, disinfectant air spray*, tape...
True
Explain the office eating policy AND the technology policy
Lunch should be consumed in the break room; however, if one is consistently responsible for one's actions, snacks may be eaten at appropriate times
- Phones are to be used in emergencies and as last resort tools for office work. Earbuds should be expected to be out during office hours and office computers should be used only for work purposes
Lumigan, an anti-glaucoma medication, is known to darken & lengthen cilia, also known as these
Eyelashes
This specialty SCL creates a ring of defocused vision in the mid-periphery which reduces the rate of myopic progression
MiSight
How long should one talk to a representative?
Keep it concise - ~30 minutes
Clearsight 1-Day is also known as...
2-Clear 1 Day
How often should the office be appropriately and extensively vacuumed?
At least every other day
These retinal cells are responsible for color vision
Cones
This solution contains Hypochlorous acid, a powerful, safe, nontoxic antiseptic solution that kills bacteria and viruses in under 60 seconds
Pure & Clean
In this scenario, what would be the best phrase to say to a patient? Scenario:
The Doctor is running behind schedule and the patient is checking in on time.
a) say nothing*
b) "The doctor will be with you shortly."
c) "Sorry, we are behind schedule right now, so there will be a wait due to earlier emergencies. We will bring you back as soon as possible."
d) "Just wait here and we will call you when the doctor is ready."
Correct answer: C
The front desk should keep in mind the pace of what this happening in the back and should work up the patient in pretesting/paperwork, etc. Staff in the back should communicate to the front desk frequently about issues and time management.
After seating, saying "sorry" is very important!
"Again, we're sorry that we are running behind because we had some emergencies, the doctor will be with you as soon as possible."
* Kaiser experience
Should non-emergency patients be squeezed into the current day's schedule?
No.
Remember to recommend other solutions and temporary treatments to assure the patient.
There is an issue with these images. What could be the solution?
Link -_- https://ibb.co/6cpV1LS2
trash and recycling
Known as the "Window into your eyes," this ocular tissue is normally free of blood vessels
Cornea
This eye care product contains hyaluronic acid that helps retain moisture
Optase Intense
True/False: After gathering information on a patient during pretesting, one may leave the information gathered for the doctor to find
False.
Patient data and/or records should be up displayed and waiting for the doctor. One should also push data into the machine's database and/or Crystal
True/False: The office is a professional practice environment, and therefore should be kept organized.
True
This prescription medication is often prescribed for dry eyes due to ocular surface inflammation
Restasis or Xiidra