Work Order Process
It's the folder name on the housing email where requests can be found
What is WO to be placed
This is the system you log into first to locate the students information before sending a template
What is RMS
What is "no"
Vendor services campus for pest control & the days do they come to campus
What is TERMINIX
What is Tuesday and Friday
This office oversees U-Pointe whether it is a private lease or an NSU housing contract
What is the leasing office
This is the visual evidence you request if the WO description is vague
What is photos
This is an email template that you send when a student needs to handle washer/dryer work orders on their own
What is "Operations: CSC Go" template
You place the work order for these requests
What is "only if Yahima or Kendall tell me to"
2 habits should students be doing regularly to avoid pests
What is throwing away trash/garbage
What is cleaning regularly
These are the property manager & assistant property manager names
Who is Marlene and Hannah
This is the system you must open once you have all necessary info to proceed with a WO
What is asset essentials
This is the icon you click next to students bed space booking to send an AD Hoc Email
What is white envelope with green plus sign
This type of AC issue is considered an emergency
What is an active leak
A student can purchase this on their own to cover costs of a natural disaster or facility related issue
What is renters insurance
These are U-Pointe's office hours Monday-Friday
What is 9am-6pm
This is the reason you might need to remove housing from the recipient list before responding to a student's inquiry
What is the response going to housing instead of the student
This is the name of the software application students must download to place their own washer/dryer work order
What is CSC Go
These are 4 questions you should ask the student if it is a mold WO
What is the area the mold is occurring, when did it start, is it visible, and can you provide us photos
The document that goes over NSU policies pertaining damages to property
What is the NSU residential living guide
Where is 6350 Griffin Rd.
This is the key reason you must never delete the original work order email even after it is placed.
What is deleting it permanently deletes from housing email after the "deleted" folder gets emptied
When you sign onto RMS, this is the name on the top left (platform name)
What is Mercury
The name of the assessment form student fills out about mold
What is the air quality consultation form
Name 2 examples of natural disasters and 1 example of facility related issues that NSU is not responsible for
What are hurricanes and floods
What are AC leaks OR What are appliance malfunctions
We place work orders for U-Pointe and U-Pointe's maintenance team handles it on site
What is "false", they need to contact the leasing office