Leasing/Marketing
Leasing Binder
The process to close the account of a resident that moved-out.
What is deposit accounting?
30 minutes
How much time do your tech has to respond to on-call calls?
What e-mail do you use to send the invoices?
What notices do you send on the 4th of the month?
The opportunity to view an apartment & the property on their own time, and at their own pace.
What is a self-guided tour?
Reasonable accomodation
What are changes to a rule, policy, practice or service?
What inspections are performed on the fifteenth (15) of each month?
RPM
Who approves payment if it excess budget guidelines?
Confidential information from residents.
What information we cannot share unless proper legal documentation is provided?
What is the maximum time to follow up with a prospect?
Linda Thurlow - lthurlow@conam.com
Who do we contact for ConAm Legal/Risk Department guidance?
Annual Preventative Maintenance Schedule
Where do we log all inspections and certifications?
Current month
What month does the invoices have to be processed?
Only VP Approval
Who is responsible for approving evictions in the Arizona region?
Inviting residents and prospects to comment online about our community.
4 years
Community Property Inventory Log
Where do the equipment and tools owned by the community get recorded?
Community's name
What name should be referred to in the invoices?
14 days
How many days a landlord can hold a tenant's property?
Form with a list provided to organize the documentation in a file.
What is a file checklist?
Memo's
Where do we make notes for resident communication in Yardi?
HD Supply Shop Program
What program we use to organize the maintenance shop?
RPM or VP
Who can sign all contracts for the community?
Forfeit security deposit, 60-day notice, and $1200 fee paid before move-out. If no payment is received before move-out, a second fee of $1200 will be charged.
What is required to complete a lease buy-out?