What is Jenni's day like every day in 2010 ! Jenni handled more requests in 2010, in addition to increased BI and organizational data requests.
100
Vendor updates for new processes like Rising Medical, Cusomer Access to Claims, N2uitive, phone lines, and others.
What activities does CAPS provide to support important corp. initiatives ?
100
Claims Director
What is the new scoring tool implemented by SIU?
100
v9.1
What is the version of Colossus that we successfully introduced in 2010?
100
Free Space
Free Space
200
10 -12 FTE's
What is the amount of FTE's ACS relpaces in our operations ?
200
24.8 M or 7% increase over 2009
What are net subrogation recoveries for 2010?
200
Variance
What is the word we want to use instead of "leakage" to asisst us in understanding how behaviors translate to results?
200
29
What are the number of active or completed projects initiated by R&D in 2010?
200
96.17% 2010 vs. 96.16% 2009
What are the customer service rating for excellent/ good in 2010 vs. 2009. Note: We maintained a very degree of service despite the volume of claims and changes in the department.
300
- $126,517
What is the amount of reduction in discreationary IT spend in 2010 over 2009 ? (Goal: $104,000)
300
8.2M or 50% increase over 2009
What are salvage recoveries for 2010?
300
Athenium
What is the company that produces Team Think, our new QA tool implemented in 2010?
300
Under 1
What is the payment rate (as of November 2010) for our injury tool
300
$45,166,237.20 or a 2% decrease over 2009?
What was the net spend on legal in 2010 ?
400
10008
What was the number of claims handled by ACS in 2010?
400
65% ... a marked increase over 2009?
What is the utilization rate for Hertz as our rental provider?
400
6.32:1 compared to 4.13:1
What is the NICB ROI for Westfield compared to their peer group members?
400
More than 100 (closer to 120?)
What is the number of individuals who assisted with R&D projects in 2010?
400
2.12M
What are the combined benefits of Tymetrix in 2010?
(922K direct; 172 ITP; 1.032 Watchdog)
500
Auto PP for Agents
What is the program ACS rolled out in 2010 to pilot agents?
500
Tuttle Services
Which property subrogation case alone brought a 2.1M settlement?
500
$521,731
What are the medical provider benefits in 2010 of our medical provider SIU program?