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Customer
Financials
Employees
Process
Technology
100
96.17%
What was the overall customer service ratings for excellent/good in 2010?
100
$24.8 Million
What were the net Subro recoveries for 2010?
100
120 Employees
Number of individuals who worked on R&D projects in 2010.
100
27
What is the number of Objectives on the 2011 Claims Operational Plan?
100
v9.1
What is the version of Colussus that was introduced in 2010?
200
9.25
What is 2010 score for keeping customer informed on Claim status?
200
$45,166,237.20
What was the net spent on legal in 2010?
200
10-12 employees
What is the amount of FTE's ACS replaces in our operations?
200
10,008
What is the number of claims handled by ACS in 2010?
200
Claims Director
What was the new scoring tool implemented by SIU?
300
31-25
What was the score of the Packers vs Steelers Super Bowl Game in 2011?
300
108
How many total losses in excess of $250K were in 4th Qtr, 2010?
300
539:1, 482:1
What is the Feature to FTE ratio for Eastern Division in 2010 with and without ACS?
300
Under 1.0
What is the payment rate for our injury tool?
300
Team Think by Athenium
What is the name of the new QA tool implemented in 2010?
400
33
What is the total number of Elite Agencies at Westfield?
400
120.13%
What was the Corporate AIP Payout on March 4, 2011?
400
381 out of 1534
What is the total number of Westfield Excellence issued in the Eastern Division in 2010? Claims Issued 1534.
400
Free space
Free Space
400
Claims Data from 5.3
What is the source of information in the new BI Claims Cube?
500
Sharing Knowledge, building trust, ethical conduct, financial integrity, respect for people
What are the key aspects of Westfield's Mission/Vision statement?
500
93.95% and 35.24%
What is the Projected Operating Ratio and AIP Payout for 2011?
500
Proud to be a part of this team
How does Mary feeling?
500
192,097
What is reported feature count for 2010?
500
"Meet Me"
What is the name of the conferencing feature on the new IP Phone system?