🔷ESB Basics
What does ESB stand for?
What is Emergency Services Billing
What is a common error that delays ESB processing?
What is missing documentation or incorrect unit charges
What is the first step when checking in a patient?
Verifying identity and appointment
What encounter type is used for Rx visit with the NP?
Annual PAP PE or Annual PE
Where is the sliding fee schedule located in the G-Drive?
NURSE_SEXUAL_HEALTH- Front Desk-Fee Schedules by year folder-2025 folder
What is the primary purpose of an ESB?
What is to compile and submit patient encounters for billing and reporting.
What does it mean to "pend" an encounter?
What is temporarily holding it due to missing info or clarification
What should you do if a patient refuses to sign a required form?
explain the form, document refusal, and escalate if needed
What encounter type is STI symptomatic visit?
Office
What is add an addendum to the signed and locked encounter?
This is what you should do if you've signed and locked an encounter but realize you forgot to add something.
What types of documents are included in an ESB?
What are encounter forms, consents, and related billing documents.
Why is it important to review unit charges before finalizing an ESB?
What is to ensure proper billing and avoid rejections or errors
Name two things that must be verified or collected during check-in.
Insurance and contact details
What encounter type and program type is used for a procedure but (non-Rx)?
Procedure and Title X
What is the starting age a patient can be enrolled in WWC?
PAP or HPV ages 21-64
Who should you contact if you're unsure about how to fill out an ESB?
Who is a billing specialist
What should you do if an ESB is submitted with an error
Contact a superuser ASAP
What forms should be reviewed and signed at check-in?
consents and patient demographics forms
What encounter type and program type is used for a Colposcopy?
GYN and Procedure
What is the recommended screening for Syphilis if they are sexually active?
15-44 years old
What is one way to ensure ESBs are submitted accurately and on time?
What is using a checklist or setting reminders
Can you adjust unit charges in the system without documenting the change?
What is no? Documentation is always required.
Why is accurate demographic info important?
To ensure correct billing and effective communication
What note format, program, and encounter type should be used when notifying a patient of a positive STI result and providing a treatment or colpo/LEEP plan, and do you need F-PAR or to send to ESB?
📝 Note Format:
✅ Patagonia SOAP Note
📂 Program:
✅ STI or GYN (choose based on patient’s primary care context)
📋 Encounter Type:
✅ Telephone encounter
📎 Additional Requirements:
❌ F-PAR: Not needed.
✅ Send to ESB: Yes, because the visit includes a billable code (use the established patient phone GT code).
What is the first and second facility where Syphilis was diagnosed in the patient?
Emergency room and OBGYN