Customer Service
How do you greet customers as they enter the facility?
What is welcome to Megaplay, where everyday is a playday!
Place where party themes are kept day of the party.
What is the party room?
Today is Monday and I cannot make it to work on Thursday.
What is a shift cover or trade request?
I am going to be a few minutes late for my shift.
What is call the manager on duty?
How often do you walk through the large play structure?
What is every 1 hour?
Every 1st Friday night from 5:30p-8:30p.
What is Parent's Night Out?
Who works the register?
Who is responsible for register shortage?
What is personnel assigned to concessions?
How far in advance is the work schedule built?
What is 2 weeks?
An inflatable is rapidly loosing air and deflates.
What is the Watchdog Siren?
How many kids are allowed in one bouncy at a time?
What is 6-8 kids?
Every second Tuesday of the month.
What is Special Needs Night?
What are things to check when assigned to on the floor?
What is green bands in toddler, kids running up the slides, socks are worn, unsafe play, and frustrated parents?
Items you needed for standard uniform.
What is a Megaplay shirt (visible), name tag, walkie, smile, and Visor/Hat at concessions (if applicable)?
First task of the day on a Sunday morning.
What is ball pit cleaning?
Rally point for our Active Shooter Response Plan
What is Dollar General (JV) and what is PNC Bank (SL)?
How often do customers have to fill out a waiver for kids playing in the facility?
What is once per year?
Cost of admissions for 2 years and younger.
What is $5.95 any of the week?
How often do I need to take a break?
What is every 4 hours, I need a 15-30 minute break?
Person responsible for tracking pizza count.
What is concessions?
Place where employee belongings are allowed.
What is the break area lockers?
Military discount is given.
What is Mon-Thurs on admissions only?
How do you make the sanitation solution?
What is mixing a bottle of water with one half a cap of bleach?
I clock in at 12:55pm for a 1:00pm shift. What time does my work day start?
What is 1:00pm?
ECP Codes 1-3.
What is an Emergency Cleanup Plan (ECP).
What is Code 1: Urine (location)
What is Code 2: Feces (location)
What is Code 3: Vomit or blood (location)
BONUS: Use the cleanup caddy & floor signs. After use, restock cleanup caddy.
How long can you hold prepared items in the refrigerator?
What is 7 days?