Staffing Lingo
What does SLA stand for?
Service Learning Agreement
Definition: A contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
What does Open Mean when classifying a JP?
The job is active and depending on the chat and timeline resumes can be submitted.
What is the template called you, the coordinator, needs to send to the CP and onboarder when a offer email is sent to you from them?
The "Start" Template
What is the IT hourly mark up for Citi?
28%
Who do the client partners report directly into?
Kelly Van Dorn - KVD
What is a TCN#?
It is the 17 digit number that acts as a timestamp associated to when a candidate gets their FP done. The first 8 numerics tell you the exact date the FP was taken.
Example: 20190220113119604
How long is the SLA for IT roles to be filled? This expectation is managed by the CP.
12 days
Where do you enter in the PII?
In FG under- Complete Onboarding Custom Fields.
What is the salary mark up for IT?
36%
The GCC has 4 major departments. What are they?
AS400, Distributed, Network, and Change.
What is Conditional GS?
We have almost everything we need, but still need one more thing before sending the file to audit for final review and getting full GS.
What is the first 8 characters (alpha and numeric) of a JP ID?
NEMSJP00
What 3 things have to be completed in our 3 day SLA for onboarding?
NEODs, FP, and DT.
What is the NonIT mark up for Cit?
35%
Who is the VP of this account?
Rithesh Bhrambhatt.
What does TRP stand for?
Time Reporting Protocol.
When a JP is halted, what does that mean?
Usually this means that a job has been filled OR the CP has enough resumes. This is depending on the work style of a CP as some halt when enough resumes are received and some wait until a candidate is identified to Halt a JP.
NEODs uploaded. FP and Drug is cleared. What else would you check to see what else is pending.
Education, Employment, and references.
What year did we start supporting the GCC?
2015
Name the city and country that another main location for the GCC is located in?
Warshaw, Poland
What does HSR stand for?
Hire Status Report.
Where can you go to pull a list of open, closed, or halted reqs in FG?
The reports tab in FG and you can pull from a JP report already set up.
When a candidate registers in FG this triggers the WO and changes it ____ status to ______. This give the consultant access into the Citi system.
Activated to confirmed.
What does working on back half mean?
Working Wednesday to Saturday with Wednesday being the half day.
How many consultants do we have in the GCC?
33