Entry Procedures
This must be shown to the welcome desk staff when signing in on the community entry log.
What is a valid photo ID?
This must be completed by all prospects arriving for a membership tour.
What is the Tour Form?
This garment is used to represent the highest class of service.
What is white glove?
This access group is automatically assigned to active members?
What is Accrisoft?
All billing info is added to this type of contact record.
What is the unit record?
These are the people we greet by saying things such as "Good Morning!", "Have a nice day", and "What brings you in today?"
Who is EVERYONE!?
This is charged once at the start of a new membership.
What is the registration fee?
This is the first step in resolving a complaint.
What is listening?
These come in the form of a Fob (CSN) or Mobile.
What are credentials?
This Contact Database tab holds information from the Membership Application that does not have a designated field in the info tab.
What is Member Additional Details?
This must be done if the turnstiles are not working properly.
What is resetting the turnstiles?
A new member's onboarding is not complete until this important security feature is completed.
What is taking a photo?
This term is used for bringing a customer service issue to the attention of a supervisor?
What is escalation?
This is the name of the secure entry (as written in Avigilon) that is opened manually from the welcome desk for parents needing access to the camp office.
What is the MPCW Main Entrance?
An email can be sent directly from this tab, which lists all events and check-ins for the account.
What is History?
This is done immediately if an active threat is present at the turnstiles.
What is press the panic button?
This is calculated automatically by the membership application, but often requires explanaition.
What is the upfront cost of membership? (Dues and reg. fee)
This restaurateur wrote the book that has inspired new customer service approaches at the J in the last year.
Who is Will Guidara?
All key fobs are added to Avigilon here. (tab and module)
What is the codes tab in the Check-in module?
These are created manually for board members and account credits but automatically for failed transaction attempts.
What are alerts?
These are the two sentences we say when many families are lined up to enter through the turnstiles (especially at the beginning of the year).
What are "Wait for the doors to close before scanning." and "Hold hands if entering with a child"?
This requires finding multiple upcoming events relevant to a new member.
What is the new member welcome email?
This person is tied for the the most important role in ensuring the J delivers high-quality customer service?
Who am I?
This is the name of the single secure entry scanner used most every day?
What is "Turnstile 1 (left)"?
This happens when the gold key icon is clicked by the cursor.
What is a filter is applied?