EC-071
This type of product is physical
what is a good?
First step of a sale.
What is the approach?
Teaching employees new skills.
What is training?
Being polite to customers.
What is courtesy?
Money remaining after all expenses.
What is profit?
This product is an action.
What is a service?
Finding potential new customers.
What is prospecting?
Finding and hiring new staff.
What is recruitment?
Listening to understand needs.
What is active listening?
Person who starts a business.
Who is an entrepreneur?
A person who uses products.
Who is a consumer?
Concerns raised by buyers.
What are objections?
Payment for work completed.
What is compensation?
Creating a positive public image.
What is branding?
Land, labor, and capital.
What are factors of production?
Usefulness created by a business.
Asking the customer to buy.
What is the close?
Health insurance or paid leave.
What are benefits?
Solving a customer’s problem.
What is conflict resolution?
Rivalry between similar businesses.
What is competition?
Items needed for survival
What are needs?
Contacting customers after a sale.
What is follow up?
Evaluating an employee’s work.
What is a performance review?
Customers coming back repeatedly.
What is loyalty?
Moral principles in business.
What are ethics?