Verbal/Nonverbal
Verbal communication includes communicating through...
Words/Speaking
Showing _____ to a patient can help increase trust.
Empathy, Sympathy, Respect, Understanding
A noisy environment is an example of which barrier?
a)Physical barriers
b)Psychological barriers
c)Cultural barriers
d)Sensory barriers
a)Physical barriers
A person has good posture when communicating. This shows..
Confidence/Professionalism
The person who creates and sends a message while communication is the..
Sender
Healthcare workers can use verbal communication to a patient by...
Explaining treatment or medication.
Fully focusing on what is being said and providing feedback is an example of..
Active Listening
A difference in language is an example of which barrier?
a)Physical barriers
b)Psychological barriers
c)Cultural barriers
d)Sensory barriers
c)Cultural barriers
A doctor is able to understand a patient's feelings. This is an example of..
Empathy
The person who interprets and understands the message given by a sender is the..
Receiver
Nonverbal Communication is communicating through...
Body language/Facial Expressions
Which of the following is NOT an example of Active Listening?
a)Make eye contact
b)Interrupting while they are speaking
c)Ask questions
d)Nodding when they are speaking
b)Interrupting while they are speaking
Having hearing impairment is an example of which barrier?
a)Physical barriers
b)Psychological barriers
c)Cultural barriers
d)Sensory barriers
d)Sensory barriers
A person shows respect when speaking with a person with different cultural beliefs. This demonstrates..
Cultural Sensitivity
A _____ is anything that prevents clear and effective communication.
Barrier
Eye contact is an example of which kind of communication? (Verbal or Nonverbal)
Nonverbal
List the 3 types of Communication
Nonverbal, Verbal, & Electronic
Anxiety is an example of which barrier?
a)Physical barriers
b)Psychological barriers
c)Cultural barriers
d)Sensory barriers
b)Psychological barriers
A healthcare professional communicated to a patient in a calm tone of voice. This helps build..
Trust/Patient Trust
The electronic sharing of health information between organizations is...
Health Information Exchange (HIE)
How does a person with a angry tone of voice affect patient trust?
It can reduce patient trust.
In the communication process, what is the correct order of the following?
1.Feedback 2.Message 3.Receiver 4.Sender
4231
Name one way to overcome a language barrier
Using a translator, interpreter, or nonverbal communication
A Healthcare worker ignores HIPAA rules. This is a violation of patient..
Confidentiality
Rapport = _____ + ______
Trust & Respect