Show:
CASHWRAP
DRIVING SALES
STORE AESTHETIC
FITTING ROOMS
OTHER
100

Drives 10% increase in ATV when used

What is DSP?

100

The Key Moment that solely focuses on the customer journey

What is "Driving Sales"
100
Consists of both Experience and Visual expectations 

What is "Store Aesthetics"

100

The limit of items in a non express fitting room

What is "10"?

100

We deliver exceptional customer experiences, one moment at a time.

What is "Our Purpose"

200

It is a form of shopping used to Save The Sale, Build UPT and ATV, and make the customers day.

What is OiS?

200

Greeting every customer, pausing tasks to give full attention, and making them feel seen.

What is Acknowledge?

200

30% 

What is the % of potential Traffic?

200
A method used to sell, keep customer calm, and happy by following up and communicating with them.

What is "Fitting Room Line Engagement"

200

To deliver globally consistent, human-powered brand experiences where customers feel valued and supported throughout their in-store journey.

What is "The Vision"

300

The amount saved for each transaction.

What is the 1% in DSP?

300

Acknowledging customer needs and showing them their time and interest are valued

What is Validate?

300

Well-styled forms, crisp and accurate marketing, and appealing trend-edit/trend drop presentations.

What is "Inspire"?
300

When staffing allows, offer this method of checkout to all fitting room customers—so they skip the wait and leave happy.

What is "Express Fitting Room Checkout"
300

A Tool used to evaluate business performance, product, customers and all Key Moments throughout the day, hour by hour. 

What is the new Holiday Floor Supervision Guide?
400

This individual oversees all loss or safety concerns whether internal, external or operational. 

Who is Zed?

400

Asking why they came in today and tailoring the interaction to their goals. Using DSP to order specific items, offer styling help, and meet customers where they are.

What is "Personalize"?
400

Having a clean, organized, and positive tone store for our customers to shop in.

What is "Validate"?

400

This method can be used Friday–Sunday to keep lines moving and customers happy.

What is "Express Fitting Rooms"
400
A number to call when your store has emergencies, scam calls or other activities that may impact the day to day business. 

What is GSOC?

500
This method is used to help reduce line overload during holiday season to keep customer experience high. 

What is "Line Busting" with DSP?

500

80% of Customers respond positively to this type of experience in our store?

What is a "personalized experience"?

500

The act of auditing Product Presentation, Marketing and cleanliness of the store

What is "Check In"

500

Check in, Check Up, Check Out

What are the "3C's"?

500

A tool used to help develop new hires to deliver an exceptional customer service experience, one moment at a time. 

What is the "New! Key Moment Training Video"?