What is BBB?
BBB wants to help create a marketplace where buyers and sellers do this.
What is trust each other?
A Business Profile shows the public information about a business so they can do this.
What is make informed decisions?
Businesses choose to become accredited to show they follow these.
What are BBB Standards for Trust?
BBB helps consumers and businesses do this when there is a complaint.
What is communicate / resolve issues?
Customer reviews are based on this type of personal experience.
What is direct customer experience?
BBB Business Profiles are meant to be this (not positive or negative).
What is neutral?
BBB must create a profile if a business gets this many public inquiries.
What is five?
BBB Accreditation does not guarantee product or service _______.
What is quality?
Complaints must be based on this kind of actual experience.
What is a marketplace interaction?
BBB may remove a review if it is clearly this.
What is fake or not authentic?
BBB does not do this for businesses.
What is endorse or recommend them?
BBB Profiles must avoid language that sounds like this.
What is advertising or sales language?
Accredited businesses must do this when complaints come in.
What is try to resolve them in good faith?
BBB shows complaint history for this many years.
What is three years?
Reviews posted after July 5, 2024 stay up for this long.
What is indefinitely (unless removed for authenticity reasons)?
BBB information must be based on this type of evidence.
What is documented information?
When BBB isn’t sure what a business does, BBB may request this from the business.
What is more information / a business update?
What happens if a business fails to meet BBB Standards for Trust after becoming accredited?
What is suspension or revocation?
The tone of responses and summaries in complaint handling should always be this.
What is neutral and professional?
BBB does not change star ratings or reviews based on this.
What is a business asking / being upset?
When you talk about BBB online or to businesses, you must always keep this consistent.
What is accuracy and neutrality?
BBB Profiles should be kept up-to-date at least every this many years.
What is three years?
If accreditation is revoked, BBB must report it for this long.
What is 12 months?
BBB looks at complaint count and this to ensure fairness.
What is size/volume of the business?
Reviews are ________ shared by customers, while complaints are requests for BBB to help resolve an issue.
What are opinions?