Standards of Professionalism for the Industry

Developing and maintaining a professional image

100

True or False. Professionalism is important in the Tourism and Hospitality Industry.

True

200

Name two ways in which professional image can be build

Carry yourself confidently

Make eye contact when communicating

Offer a firm handshake

sit/stand up straight

Smiling and saying hello to people

300

This may be defined as the set traits and attributes representing perceptions of your competence and character as judged by key personals ( such as clients, subordinates, superiors, colleagues)

Professional Image

Attributes required for jobs in the workplace industry

100

Is staying productive a good workplace attribute?

Yes

200

What are some attributes required for specific jobs in Tourism Industry?

Teamwork and Collaboration

Time Management

Respect for others

Adaptability

Attention to details 

Commitment to the job

Customer Orientation

Ethical Conduct

Positive Attitude

Proactivity

 

300

This refers to the beliefs, opinions, and evaluations that individuals hold about certain objects, people, or situations.

Attitudes

Social Responsibility

100

Name three advantages of Social Responsibility

Give company competitive edge

Attracts strong candidates and increase retention 

Increase customer loyalty and advocacy

Improve business culture 

200

This is an ethical paradigm in which people or organizations are responsible for performing their civic duties and carrying out charitable deeds.

Social Responsibility

300

Give an example of Social Responsibility

Charitable giving and volunteer others

Changes to company policies to improve or benefit the environment

Improving labor policies and embracing fair trade

Managerial ethics and culture differences

100

Give two importance of managerial ethics in the workplace

Guest Satisfaction

Employee Retention and Development

Legal and Reputational Risk Mitigation

Ties with stakeholders

200

True Or False. Does being ethical mean you don't follow rules given by your superiors?

False. It’s putting your own beliefs, skills, and knowledge and mixing it with the code of conduct and rules that were given to you by your superiors and putting them into action.

300

True or False. Being well mannered in the workplace is that you have good social skills and take other people’s needs into consideration.

True