HARD WORK
This is the minimum early arrival standard the crew should follow every day?
What is 5 minutes
This is the type of communication that is expected within the team
What is open and honest communication
To keep a positive attitude, we should understand that this happens?
"Stuff"
Having a sense of this will ensure you are contributing to the team goal
Urgency
What does UVP stand for?
Unique Value Proposition
What is the expectation before anyone leaves the job site?
What is cleaning up, putting tools away, and securing everything
True or false, you should involve your manager or HR with every personnel issue.
False - They should be resolved at the lowest possible rank.
Instead of focusing on mistakes, do this instead
Help find the solution to the problem- make lemonade out of lemons
Regardless of your position, what should you make it do?
Shine
We do the job right every time, paying attention to the details and always improving is also know as
Consistent Quality
Every team member is expected to do this—not just from others, but especially from themselves.
What is demand results
What should you do even when no one is looking
The right thing
This is a fast way to lose trust with your coworkers
What is gossip
What should you do if you don't understand the task?
Take initiative and try to figure it out
At Star, we ensure that our customer receives what in every aspect of their electrical project
Skilled Professionals
What should each team member do even on the bad days?
What is the principle called when you learn from your mistakes?
Fail Forward
This as wasted energy spent justifying mistakes instead of solving problems
What is an excuse
If you make a mistake, what should you do?
A-Hide it and hope nobody finds out.
B-Blame it on someone else.
C-Own it
C-Own It
If we said we’d do it, we get it done. That’s called this.
Promises Kept
Every team member should have this mindset when facing less desirable tasks
What is “do what it takes”
Finish this statement: If you don't have time to do it right the first time.......
When are you going to have time to do it again?
We will always face challenges and difficult situations but doing this can make it worse
What is complaining
Being proactive and understanding this will help you plan with what is coming next in the job.
Workflow
What does our UVP aim to do?
Clearly communicate the benefits of our products and services, highlight what sets us apart from competitors, and build trust with customers to drive sales.