Values
We learn and teach in the pursuit of growth
What is, Craft?
The first step is putting your apron on and washing your hands. This is the second step.
What is, time to clock in?
During this time it is ok to call or text Cori.
What is, when in the store?
"Coffee frappuccino, extra shot of blonde espresso, 7 pumps of brown sugar, oat milk, double blended, light on whip, venti, and I've got my cup with me."
Who is, Mrs. Flora?
This partner has a beauty and the beast tattoo.
Who is, Laura?
We deliver excellence with passion and creativity
What is, Results?
Smiling and greeting customers, talking to guests in the drive-thru lane, passing out drinks and compliments, surprise and delights, these are all part of it.
What is, customer connection?
During this time is it okay to contact Cori at home
What is, an emergency?
"Grande white chocolate mocha with peppermint please."
Who is, Samantha?
These partners have worked together in the past.
Who are, Tisha and Lashyra?
We pursue audacious ideas beyond our comfort zone
What is, Courage?
My stomach feels upset but I do not know why. I have no other symptoms. I am food-safe but don't feel 100%.
What is, ask around for coverage.
[note: If you are food-safe and feel unwell, you must find someone to work your shift. If you suddenly feel unwell and are not food-safe, it becomes the SSV on duty or the SM's duty to find coverage for you.]
What is, protected?
Venti hot mocha, quad shot, whole milk, one extra pump of mocha.
Who is, Mr. Chris?
These partners are in the nursing program at various schools.
Who are, Tamia, Gavin, Laura, Lashyra, and Dani?
We recognize and appreciate every person for who they are
What is, belonging?
4 pumps of Vanilla, heavy cream to the max line, pour contents into container, lid, charge, shake 8 times upside down, 4 times right side up, and day dot for 24 hours.
What is, whip cream recipe?
It's 11:30pm and I need to tell Cori about a time off request coming up.
What is, wait till the next morning?
[note: Or better yet, submit it through Partner hours! :) ]
Venti matcha frappuccino, 2% milk, 2 scoops matcha, half tall scoop of ice, 15 pumps of classic, 20 half/10 full pumps of liquid cane sugar, no whip, 6 pumps of creme base.
Who is, Connie?
This partner is deaf in one ear.
Who is, Aro?
We celebrate each other and our wins
What is, Joy?
What is, a break?
Tall dark roast, grande water with extra ice.
OR
Two tall matcha frappuccinos with no classic syrup.
Who is, Mr. George?
This partner has played violin for 8 years.
Who is Maren?