Dress Code
What is the standard for wearing your hair?
If it is longer than your shoulders, it must be pulled up
What does "on time" for your shift entail?
On the floor ready to go with your apron and name tag at the start of your shift (i.e. not walking in the door at the start of your shift)
Describe the Cafe Order routine
1. Greet the customer
2. Ring
3. Tender
4. Gather
5. Finish
Who do we provide the Starbucks Experience to?
Customers AND partners
What is your food and beverage benefit while you're working?
- 3 free beverages
- 1 free food item
Which facial piercings are allowed?
ONLY a nose stud (No nose hoops, septum, eyebrow, lips, tongue, etc.)
Who MUST you call when calling off?
The Store Manager
Describe the Beverage (espresso) routine
1. Steam milk
2. Queue shots
3. Pump syrup
4. Finish
Fill in the blanks: We are ______ driven, through the lens of ________.
How soon do you start accruing sick hours?
On day 1!
What is the general color palette?
Black, gray, navy, brown, khaki, and white
Whose responsibility is it to get a shift covered after calling off?
The partner who called off
Describe the Customer Support routine
1. Brew
2. Restock (ice, beans, sleeves, signals)
3. Cafe (replace carafe, wipe down condiment bar and any other surfaces)
4. Cycle task list
Summarize one of our values
- Creating a culture of warmth and belonging, where everyone is welcome
- Acting with courage, challenging the status quo, and finding new ways to grow our company and each other
- Being present, connecting with dignity, transparency, and respect
- Delivering our very best in all we do, holding ourselves accountable for results
What are 2 ways to earn a $75 bonus?
- Be the Partner of the Quarter
- Become a Barista Trainer ($75 for each trainee)
Describe the appropriate work footwear
- Must be black, brown, or gray
- May include a small accent color
- Must have closed toes & closed, flat heels
- No canvas/cloth/mesh/open weave materials
- Non-slip is not required
- The partner requests time off through Teamworks
- The partner must request time off at least 3 weeks in advance
Describe the Drive Thru Register routine (NOT Drive Thru Order)
1. Welcome
2. Hand off & assess form of payment
3. Tender
4. Finish
- First place is home, second place is work, and third place is Starbucks
- Creating a warm and inclusive environment where everyone is welcome
How many hours a week do you have to work to be eligible for health benefits?
An average of 20/week
Why can't highly fragranced products be worn?
- Someone might be allergic
- It affects the taste & aroma of our coffee
What are 3 of the 5 illnesses that prohibit you from coming to work?
- Vomiting
- Diarrhea
- Jaundice
- Sore throat with a fever
- Medically diagnosed communicable disease
Describe the Beverage Sequencing (espresso) routine for 2 beverages
1. Steam milk: item 1
2. Queue shots: item 1
3. Pump syrup: item 1
4. Steam milk: item 2
5. Queue shots: item 2
6. Pump syrup: item 2
7. Finish: item 1
8. Finish: item 2
What is our mission statement?
"To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time."
What does the EAP stand for and what does it do?
- Employee Assistance Program
- Provides confidential, personal support for a variety of issues, including stress, depression, anxiety, family or relationship issues and much more—including up to six free counseling sessions per issue