Store Goals
What is our DT Goals All Day?
60 seconds or less
What is the LATTE Model?
Listen, Apologize, Take Action, Thank, Ensure Satisfaction
What are the steps to a coffee tasting?
Smell, Slurp, Locate, Describe
What is our CEO's Name?
Brian Niccols
What do we call the day we give reusable cups to customers?
What is our DT goals weekend?
50-55 seconds
What are the 5 key moments?
Greeting, For here ware, writing on cups, Hand-off, Condiment bar
What brewing options do we offer?
Brewer, French Press, Pour over
What year was Starbucks founded?
1971
What beverage can we serve year round but is a seasonal beverage when the holiday hits?
Peppermint Mocha/Peppermint Hot chocolate
What is our DT Peak Goals weekday?
43 seconds
What do we say to a customer wanting a cup of water with strawberry inclusions?
I am so sorry we do not sell components on their own. I am more than happy to accommodate your request but I will have to process it as a crafted beverage (custom iced tea).
What Coffee does Starbucks sell that gives $5 from every bag to the CUP Fund?
Green Apron Blend
What are Starbucks Values?
Belonging, Joy, Courage, Results, Craft
How many launches does Starbucks average in a year?
9
What is our goal for peak average across all 7 days?
45 seconds
What are the steps to the Customer Support Cycle
1. Brew Coffee
2. Check Condiment Bar
3. Cafe Lobby
4. SSV assigned Task
5. Repeat
What blonde roast coffees do we sell?
True North, Sunsera, Green apron, Blonde espresso
What is Starbucks mission statement?
To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the humna spirit - one person, one cup and one neighbourhood at a time.
What is the most popular seasonal beverage?
PSL
What is our Customer Experience Goal?
97%
What is Green Apron Service expectations?
Welcome with a smile, Learn customer orders and names, Thank with eye contact
What are the names of the main continents we receive coffee beans from?
Latin America, South Africa, Asia Pacific
When did Starbucks first begin serving espresso beverages in store?
1984
When typing in a drink what is the order of the sections on the side of the POS and the bottom?
Side:1st (iced, shots, size), Syrup, Milk , Custom
Bottom: Brewed, Espresso, Blended, tea, Other