Spring PPK
A new beverage being introduced in spring
What is the Iced Toasted Vanilla Oat Shaken Espresso
This is the formula for establishing a par
What is
Order Cycle Time X Daily Product Usage X Safety Stock = Par
This is how to make a cold brew with lemonade
What is using the Iced Coffee with Milk beverage build, but pour lemonade instead of milk
We first launched this blend in 1997 available exclusively by mail order. In 2004, due to customer demand, it launched as a promotional coffee at stores in North America.
What is Komodo Dragon Blend
These are the 3 major steps of the customer support cycle
What are:
1. Brew Coffee
2. Refresh Customer Areas
3. Perform Cycle Task
What is the new Barista Practice Shift Activity Guide
These are the four planning steps in the SM approach
What are: Capture, Clarify, Prioritize, Plan
Lemonade now follows this approved storage guideline
What is on the countertop during operating hours and in the refrigerator overnight
This tea is described as a curly silver-speckled bud and leaf lightly toasted to carry a gently toasty, softly sweet finish.
What is Emperor's Clouds and Mist
This is the LATTE model
What is:
Listen
Apologize
Take Action
Thank
Ensure Satisfaction
These are the four steps to the new Dairy Inventory Management process
What are: 1. Communicate dairy pars
2. Mark BOH dairy before delivery
3. Verify delivery receipts
4. Order to par
When effectively used, this technique helps find the exact reason for a given problem. It allows leaders to share ideas and encourage thought partnership.
What is the 5 whys.
The Iced Espresso Beverage Routine is made up of the following steps (in order)
What is:
1. Queue shots
2. Pump Syrup
3. Add milk (or water)
4. Finish
This coffee combines notes of citrus with warm caramel notes and intriguing flavors of cola spice.
What is Iced Coffee Blend
This happens when 3 or more food items are ordered through Drive-Thru or MOP, but not in the cafe unless requested.
Features included in the new MyDaily - Digital Daily Plan
Integrated Daily Metrics
The ability to extend an item in the plan for multiple days
These are the four steps in growing coaching capability
What are:
Establish Trust
Regularly Assess
Generate Insight
Unlock Potential
This is how we shake whipped cream during the whipped cream routine.
What is:
In major step 4, four times in the upright position
In major step 6, eight times upside down before removing the whipped cream charger
This growing region provides our black teas with big body, malty/caramel undertones, and like its coffee, bright citrus notes.
What is Kenya.
(Kenya black tea is used in English Breakfast and Earl Grey blends)
When adding creamer to a customer's coffee, Light, Regular and Extra are defined by these measurements.
What is:
Light/Splash = 1/4"
Regular = 1/2"
Extra = 3/4"
The four coffees launching in spring
What are Starbucks Anniversary Blend, Starbucks Odyssey Blend, Starbucks Reserve Brazil Fazenda Catanduva, Starbucks Reserve Papua New Guinea Moanti
The cash controller keys include the following items. Bonus - how many cash controller key sets should there be?
What is: drop box key, register drawer key, keys for any locked drawers, internal safe key (if applicable)
Bonus: 3 sets - SM, Cash Controller, Emergency
*there should be NO other keys with the cash controller keys*
The blended beverage routine is made up of the following steps (in order)
1. Pump Coffee
2. Pour Milk
3. Pour Cup Contents
4. Add flavours and Ice
5. Pump syrup base
6. Blend
7. Finish
Tribute Blend features coffee from these four origins
What are Ethiopia, Colombia, Papua New Guinea and Sumatra
These are the steps and key points in the hand-off routine.
What are:
1. Gather - all items, mark as complete in DPM
2. Call-out/Stage - callout items as they are ready, stage in designated area if customer is not present
3. Finish - verbally confirm order with customer prior to handoff, smile and thank the customer, mark as handed off in DPM