Back to Starbucks
Who is the current CEO of Starbucks?
Brian Niccol
How many shots of espresso are in a venti iced latte?
Blonde, Medium, Dark
What year was Starbucks founded?
1971
What is the name of our service that Starbucks introduced and launched in each store last year?
Green Apron Service
What kind of shots go into a Flat White?
Ristretto
All coffee beans from what fruit?
Cherry
Where is the first Starbucks store located?
What is the second step in our beverage routine?
Write on the cup
How many times are you supposed to shake a shaken espresso?
Ten
What are the proper steps of coffee tasting?
Who was the first CEO of Starbucks?
Howard Shultz
What are the five key moments?
warmly greet the customer, offer for here ware, write on the cup, direct handoff to customer, clean lobby/condiment bar
What size does a cortado come in?
Short (8oz)
20 hours
What year did Starbucks introduce sticker labels?
2016
What is the LATTE model?
Listen, Apologize, Take Action, Thank, Ensure Satisfaction
What is the beverage routine for a hot espresso bar?
Label cup, write on cup, que shots, add syrup, steam milk
What are the 3 layers of an espresso shot?
the crema, the body, the heart
Cool Lime, Very Berry, Valencia Orange