Process
What is Starfish?
Starfish is an early alert system and a customer relationship management (CRM) platform that helps us provide timely intervention for students. It connects students with campus resources they may need, such as Disability Services, Holistic Support, Financial Aid, Academic Advising, and many other support departments.
List three examples of manually raised flags.
AH Low Clinical Scores, AH Low Exam Scores, Continued No Show/Participation, Drop for Non-Payment, General Concern, Inactive Program/Major, In Danger of Failing, I Need Help, Irregular Attendance, Missing Submissions, No Participation, No Show, Recommend Withdrawal, Unreachable Student
Who can make referrals?
Any staff or faculty.
What is the street name that CCC is located on?
Schepps Boulevard
What is the difference between system raised tracking items and manually raised tracking items?
System raised tracking items are raised by rules the tenant admin has established, manually raised tracking items are raised by staff and faculty due to a concern or for a kudos.
List two examples of system raised flags.
Auto Tech Performance below 75%, Cosmo Below a 78%, EMS <75%, IT <75%, No Attendance for Onsite 4/6 Days, Performance <75%, PTA <75%, RT <75%, Welding <75%
If a student has an issue with material who should they be referred to?
The tutoring center.
What year did CCC begin utilizing Starfish?
2021
What are the three types of tracking items?
Flags, Referrals, and Kudos
What should you do if you don't know what flag to raise?
Ask Division Chair, Ask Starfish Manager, Click on the reference "i" button that is right next to the flag box, refer to this training, any of the above.
What is the difference between flags and referrals?
A flag is an alert and a referral is a recommendation.
What is the Starfish Manager's contact information?
Casey Amalla, amallac@clovis.edu, 575-769-4121, Office 102 across from the testing center
When can you give a student a tracking item?
No not only during a survey, you can manually do it any time.
What is a flag worker?
A person designated by the appropriate department to work the flag that has been assigned to a student. Can be from FA, ECHS, DC, Holistic Support, Career Services.
What should you do if you think you need to make a referral but aren't sure who it should be sent to?
Ask division chair, ask starfish manager, ask dean of student services, refer to training, etc.
ENMU-Clovis, July 1st 1991
How can a student raise their own flag?
Login into Starfish from Canvas, click on the hamburger menu in the top left, go down to the option that says "Request Help", and fill in the prompts that are displayed.
What is the lifecycle of a flag? (Hint: There are two ways a flag is resolved.)
Flag raised, assigned, worker contacts student successfully or unsuccessfully, if unsuccessful try again within 72 hours, and sends result back to instructor and flag is resolved.
If successful contact, make a success plan with student, do additional referrals as needed, send back to instructor, resolved.
List three different types of referrals that can be made. (Excluding Tutoring center and Holistic Support).
Academic advising, academic coaching, admissions, financial aid, counseling, OARs, Career services, TRIO (in progress), AH Tutoring and Health skills lab
How is the progress survey timeline determined?
Via vote at Starfish Committee