OSAT
Food Safety
KPI
Fundamentals
100
Does each store have the same goal target every year, and why?
No, it depends on the previous year's goal.
100
What vegetable was temped by the inspector?
Kale, Cabbage, and Tofu
100
What does SSS stand for?
Same Store Sales
100
What of the 3 parts of “Focus on Fundamentals”?
Food with Passion
Service with Heart
Ambiance with Pride
200
What does OSAT stand for?
Overall satisfaction.
200
C4 in the pan on the steam table was temped at 120ํ, which is a ____ violation.
High
200
What does CP stand for?
Controllable Profit
200
”Ambiance with Pride” Consists of;
Clean Exterior
Clean Inside
“————————“
”Associate Appearance”
300
Where can you find your store goal target?
Under your overall satisfaction score on GEM from Epaws or smg360 app.
300
Five or more flies in non-food area is a high violation.
True or False
False, it is a low violation.
300
What is the equation for Same Store Transactions
This year’s transactions - Last year’s transactions / Last year’s transactions = SST
300
Quality & Taste means?
Worthy of Serving to Your Family
400
If the store received 4 surveys, 2 were highly satisfied, 1 was satisfied, and 1 was dissatisfied.
What is the overall satisfaction score?
50%
400
Maximum hours stored for rice in the cabinet is_____.
14 hours
400
What items in the P&L directly affect your CP?
CoGS
Labor
Controllables
Advertising
400
Name the 10 Steps to Deliver Exceptional Guest Experiences.
Heaping Scoop
Quality & Taste
Hot & Fresh
Always Available
Welcome & Thank You
100% Order AccuracySpeed of Service
Clean Exterior
Clean Inside
Associate Appearance