Wires
The Group you'd email if a wire is in PDOC status
What is Group Sanctions Operations?
Turnaround time for ACH transfers
What is 2-5 business days?
One stop shop for actions in OLB and walkthroughs or guides.
Where you can find Procedures, Job Aids, etc. CAS and SUB both have one available for these
What is SharePoint?
Regulation for determining client availability of funds
Reg CC
The NEW System used to check wire status
What is Payment Manager?
System used to provide client information regarding ACH
What is CommonView?
Direct Connect for SVB Go provides a _ and _ for users to connect their accounting integration
What is Pin and User ID?
System used to look up State of Incorporation of a client
What is CBS or Documentum/D2?
Regulation that prohibits a member bank from extending favorable terms on benefits loans, etc
Regulation O
How would you help a client determine which institution deducted a fee for a wire payment?
Request MT103 from final receiving bank
Module/Service used to update permissions for User/Admins in Complex ACH
What is Complex ACH?
Biometric, Scan Code, SMS and _ is authentication options for SVB Go.
What is the FIDO Key?
Where you go to see updates to a BDA or where additional signers were added
Documentum / RMS
Our Pend/Reject Rate Goal
10%
Two systems used to look up the MT103 for a wire
What is Wire Inquiry/Investigations?
The first page / screen client sees when they log into SVB Go
What is the Dashboard?
Where you can go to look up CREDIT MEMO and DEBIT MEMO information for same day posted items
What is CBS?
A control agreement used to set up client's account as collateral should the creditor's terms not be adequately satisfied
DACA
FCT used when helping a client format their wire
What is Formatting Assistance?
What you need to hit in CommonView after choosing Warehouse Inquiry
What is Detail Level Search Criteria?
Where a client goes to modify User or Admin permissions/entitlements in SVB Go
Adminstration/Admin Tab
If you reach out to a client, you want to put their contact details in the ____ _______.
What is the Brief Description?
True/False - For incoming call authentication, a PUSH Notification is the only authentication method you need if you are able to acquire.
What is True?