Coverages/COL
NI strikes a deer
What is Comprehensive?
Inspection option for OVT's
What is Vendor Assist?
I have R50/1500. This means that I can have a rental for a daily maximum of _______.
What is $50?
Liability trifecta consists of...
What is est liab, liab FN, and FINAL in FOL?
NI reported the claim on 02/01/24, however, DOL was 01/03/24. MAX LDS is _____.
What is any range up to 01/10/24?
NI was driving through a puddle, due to the roads being flooded, and when doing so, she hit something in the puddle, causing the front fender to fall off of vehicle. We would file this claim under this coverage.
What is collision?
When contacting the tow facility and no one is available to take your call, you should do this...
What is leave a voicemail?
T or F: NI's vehicle is not turning on "due to a dead battery" and they do not wish to file a claim due to any specific incident that may have caused a loss to occur. NI can get a rental while V1 is non-drive.
What is False?
V2, SF insured, calls in to file a claim on V1's policy. Liability is established 100% on V2. We need to check off this, in order for SUB not to open.
What is SF insured?
In addition to the VIN, year, make and model of the vehicle, this is also needed to set up a tow
What is the color of the vehicle?
COL to be opened: NI loses control of vehicle and goes off road into a opened green space.
What is 403, 200
When glass only claim is presented in for a MA policy, LYNX is able to handle all repairs. T or F
What is F (False)?
Set a daily max amount of an intermediate/midsize class vehicle +$5 for anticipated taxes is the correct rental filing process for a _______ claim.
What is UPD?
We are 100% liable for a 2 car collision. We attempt to contact the CLMT this many times to set up repairs/rental.
What is 1/once?
If the vehicle is in danger of additional damage, the customer should be advised of this
What is Mitigation?
The correct handling in LA when OIC calls to verify coverage, but does not want to file a claim.
What is transfer OIC to NP/NP hotline?
(1-800-616-1961)
This occurs when the repair of a vehicle or vehicle part improves the condition and value of that property in comparison to its condition before the loss
What is Betterment?
We can offer a customer _____ if they do not want to use their R1 coverage to obtain a rental vehicle.
What is TNC reimbursement?
Transportation Network Company
Liability is established for a comprehensive claim when...
What is when there is a liable participant?
If the claim handler is unable to leave a voicemail for the tow facility, these four things should be explained to customer
What is
1. Contact facility when they reopen
2. Complete vehicle release ASAP
3. Customer may be responsible for excess storage fees if vehicle is not released in a timely manner (1-2 business days)
4. A tow will be set up once vehicle is released
This COL is appropriate to open when insured is responsible for PD in the state of MI.
What is 011/010?
(010- Insured is 0% at fault, but there's property damage; 011- Insured is 100% at fault)
"You have the legal right to choose a repair facility to fix your vehicle. We will cover the reasonable costs of repairing your vehicle to its pre-accident condition no matter where you have repairs made." is the ADSP used for this state
What is MN?
NI reports damage to a rental vehicle from Fox rental car company. Our next steps to get the claim to the furthest point would be... (There's 2 main answers I'm looking for)
What is R/A to property-complex for V*1 involved and complete FN?
After contact attempt 4 to NI for QFC, we _____.
What is R/A to property-complex?
Storage and mitigation should be addressed in your pending file note. If storage is accruing, these 4 items should be included in the pending file note
What is
1. Storage accruing
2. LDS
3. Storage rental mitigation letter sent
4. Storage text sent