Show:
Auto/Fire
Misc.
ERS/Claim
Procedures
Misc.
100
These are the areas we are unable to send I.D. cards to.
What is Massachusetts, Canada & Hawaii
100
These are the five categories under guided help in KB
What are Auto, Fire, Life, Misc, Canada?
100
What information must you offer the customer before transferring them to Agero/Road America?
What is the telephone number for Agero/Road America.
100
These are the four pieces of information required to provide in a sales transfer
What is the call back number, state or agent code, if they were verified, and their name.
100
This is the rule about going to huddles.
What is you must go to one a work day.
200
This coverage covers the cost of renting a replacement vehicle if your car is disabled as a result of a covered comprehensive or collision loss.
What is Car Rental reimbursement coverage?
200
How long do customers have to sign and return the SFPP recurring monthly authorization form?
What is 7 business days.
200
These are the services ERS coverage can provide.
Tow, locksmith, gas/oil/tire, battery jump and minor repair work within 1 hour.
200
These three pieces of information need to be provided from the SF agent in order for us to provide information.
What is State Farm Alias, email, and agent code.
200
This is when CCC Service can contact an agent on their cell.
What is in the event of an emergency power call situation.
300
This is where you would direct calls for a renters policy address change within state.
What is CCC Sales, or SF agents office?
300
How many expectations are there for CIR?
What is 22
300
When does CCC service disconnect from LYNX glass call?
When State Farm has confirmed coverage.
300
This is what must be offered when taking an SFPP monthly payment.
What is the recurring monthly payment option.
300
This is the current CEO.
Who is Michael Tipsord?
400
This is where you direct customers for SR22 polices.
What is the State Farm agents office?
400
What are the three remarkable behaviors?
What are personalized, caring, and simple.
400
If TPA calls requesting authority on invoice greater than one thousand dollars, where do you transfer them?
If ACC is open contact them; if they are closed, start a power call.
400
These are what we cannot say over the phone.
What is credit card number, social, checking/savings account information, and birth date.
400
This is the ICAN call flow.
What is: I- Identify Caller C-Call purpose A- action N- notify after
500
This is the only state that fire policies have to go through the agents office.
What is Florida?
500
What are the new expectations for AHT and AWT for 2016.
What is 5:15, and 1:00.
500
This is the date all ERS calls go to Agero.
What is April 1st 2016.
500
This is the process/procedure for taking Apple payments
What is WE DON'T!
500
When does the State Farm park close?
It doesn't.