DSS
Policy Holder Can Control Their Premium with ?
What is Drive Safe and Save?
Previously, any difference of premium due to a change would be spread across the next 3 bills, now it will be :
What is spread out across the remaining bills of their policy term.
PH mentions Bill /Payment, Questions about their coverages/policy, add a driver, etc I should:
What is discuss drive safe and save(Let me make sure you have all of your discounts you are eligible for)
PC Policyholders will be able to select a due date between
What is between 1-31st
When adding a vehicle, with a new policy number in Policy Center. Will all household drivers be automatically added?
What is NO, we will need to add all household drivers to the vehicle.
Drive Safe and Save Script is...
What is Not Verbatim
When Agero is not able to see ERS in Policy Center Policies, Customer should be advised to :
What is submit a request to agent for reimbursement
Are you interested in DSS? Would you like to add DSS? Do or Don't
What is "Don't". Use an Active DSS Statements: I see that you are eligible for our DSS discount; The DSS discount keeps you in control of your premium discount.
When enrolling in auto payment If the financial account owner cannot sign electronically - doesn't have an email account or mobile phone
What is RTA
When customers move from one state to another, Drive Safe & Save™. Will DSS transfer?
What is No, If customers want to continue with the program after they move, they must restart the registration and enrollment process.
When Binding in Policy Center, the specialist must..
What is inform PH to complete their enrollment/setup DSS App to order a beacon . Beacons are no longer automatically shipped.
How to reinstate a policy, customer no longer want to cancel..
What is -policy change to stop cancellation (rescind cancellation)
Can you discuss discounts on TOOF calls ?
What is "YES". Customer can call back to discuss what his discounts are once his TOOF Status changes.
If the customer is not able to pay the full amount, the system will allow a partial payment of at least
What is pay 90% of the amount due.
What is the process of changing address (In State)?
What is...change in ECRM - go to PC action(note), drop box select correct address (populated from ECRM) SAVE. Then go to vehicle to update use drop down near Garaged AT and Save
What is " Based off your good characteristics, today you are/can save(ing) up to 10% on some of your coverages and can earn up to 30% at the time of renewal. With your consent I can email you out the terms and condition, If you decide not to participate you can have it remove. But please keep in mind this is a free discount to help you save.
What is a non verbatim DSS Script
When adding a car to an existing PC Policy, with all household drivers , what happens to the existing vehicle in PC, the drivers was not added initially
What is the premium may increase on the first vehicle in Policy Center (age of driver, MVR)
What are the benefits of adding DSS
What is allow PH to control their premium, Increase customer retention and EIP Bonus for you.
Caller request to update/ add a second Billing Account Owner. Is this in scope or Out of scope?
What is IN SCOPE SFA KA204063
The caller must be the Billing Account Owner
When completing a S2S change and adding household driver , the old address my populate for the added driver, what should you do?
What is...Manually edit address for household driver to the new address
Policyholder are eligible for DSS If:
What is have a smart phone
When a customer call for proof of insurance to be resent binder and ID. If the document do not upload ,to attach, I should:
What is select print and save as PDF to be sent via email.
What are the three key area we should educate the customer on, when adding DSS ?
What is R&E, beacon and focus on the long-term discount.
What does WARNING: Before you continue, please review the Additional Rating Details tab and make sure the selected product(s) in the Multi-Line Considerations table is/are NOT products already bound or issued
What is select no for products to be considered, the products have already been considered under the policy number you are adding the vehicle.
To exclude policy-level coverages on one or more private passenger (suspending coverages) go to....
What is Coverage Screen
In the Vehicle Level Coverage section, select the Add Policy Level Coverage Exclusions checkbox. SFA-SVTSK200026