State Farm Jeopardy

What Screen is this?

100

On this screen you can see the dates a driver was assigned to a particular vehicle.

What is CRI? Customer Rating Information Screen

200

We can use these screens to see all of the drivers listed in the household.

What is HH and HD?

300

When doing this entry we must be sure not to review it because it will error out if we do.

What is a back-to-back?

400

We can access this record to see pending updates to driver information, driver assignments and driver discount.

What is RWIP?

500

When doing a vehicle change this screen holds the vehicle information.

Vehicle Details Screen

Can I do that?

100

This is a result of removing all coverage but not cancelling the policy.

What is a total suspension?

200

The option is available in some states to reduce the rate of mandatory state coverages.

What us Withdrawal from Use.

300

We do this when an insured requested to total suspend one car on a multi-car policy.

What is cancellation?

400

This tool is used to verify if coverage on a motorcycle can be suspended.

What is the rate Manual

500

One exception to backing dating a cancellation is if the vehicle was involved in this and it can be verified on the HC screen.

What is a total loss?

Name That Resource

100

We can use this resource to verify what a pend code on a policy means?

What is the code manual?

200

We use this resource to manually quote a recreational vehicle.

What is the rate manual?

300

We use this resource to verify how we handle a request for a LOE.

What is Standard Work?

400

We use this to verify the steps that can be used to get a better understanding of what a change is and how to complete it?

What is a process guide?

500

This tool can used to verify the DRG/GRG of a vehicle if it has not been provided.

What is the Online IRG?

Where was that again?

100

In AutoAnswers this subtopic is used to verify if a state is a withdrawal from use state?

What is policy changes? or Suspension of coverage?

200

We can use this to find the link to the Enterprise Recreational quoting Tool?

What is AutoAnswers?

300

When reviewing F6 we can use this to verify codes that we are not familiar with.

What is the code manual?

400

This resource has links to all Essential Resources.

What is Employee Resource Site?

500

This can be used to verify if a cancellation can be processed based on the status code? (General name of the resource)

What is a job aid?

Name that Code

100

This is used to cancel one car on a multi-car policy

What is 280?

200

This code is used to do a vehicle change, coverage change, name change or add/remove lienholder.

What is T/090?

300

When we use this transaction code from the EOT screen, it produces a 097 with a 1 in the print.

What is REISS?

400

This transaction code is the result of any change that will not create a policy issuance.

What is 097?

500

This transaction code is used to reinstate a policy from a cancellation.

What is 087?