Benefits of Select Service
Where do you pay your deductible?
At the shop
Self Service helps ________ the call volume.
Decrease
What type of notes do we normally leave in a claim in our role?
PAR Note and Pending File Note
What should always be addressed in California and Illinois?
Child Passenger Restraint System (CPRS)
If the accident has possible comparative negligence we need to ______.
Reassign to Property
What do you NOT need to get before dropping your vehicle off at the shop?
Other estimates. The shop does it for us!
How do we offer Self Service?
On Demand Messaging (ODM)
Our segment does NOT need to leave a Pending File note when the claim is:
Escalated outside of Express
What state is No Pay No Play?
Louisiana
What does FTMCOV stand for?
Failure to maintain control of vehicle
If there are any problems with the repair of the vehicle Select Service has the benefit of _______.
National limited lifetime warranty
What is one of the main benefits of Self Service?
Simplifies the process and promotes low customer effort if they are not ready or able to make decisions during the first notice of loss.
Not leaving or updating a pending file note in accordance with the SCP's can lead to _____.
Delays in the claim
In what cities do we NOT set up accident scene tows?
New York City, North Hempstead, and Philadelphia. Police need to handle.
Where can you find failed letters?
In the task section of the claim or in your personal queue.
Select Service promotes a _______ approach during the first notice of loss.
#OWNIT
Repair assistance Self Service is NOT eligible during a ____________.
Catastrophe
When setting up Estimate options OTHER than SS the ______ should be noted in the Pending File Note.
Direction to Pay (DTP)
In New York and New Jersey we send a letter if they do not have _______.
Physical damage coverage and/or Rental.
When is it ever okay for you to look up your personal State Farm policy?
NEVER!!!!!
Name 3 states where select service is the ONLY option to continue your claim with State Farm as a claimant.
AK, AL, AZ, DC, FL, ID, IL, IN, KY, MO, ME, NM, NV, OH, SC, SD, TN, UT, VA, VT, WA, and WY.
Name the 3 Participant Roles to which we can offer Self Service.
Named Insured, Named Insured Driver, and Named Insured Passenger.
In general, what type of items should be in the Pending File Note?
Tasks that need to be completed. Ex: SS FRB, HERTZ FB, and PR for CLMT info.
In what state are we required to provide our first and last name along with our license number upon request?
Vermont
What does HAART stand for?
Home And Auto Reporting Tool