Coverage
What % Options are Available for Option ID on Homeowners
20% & 50%
How do you start a new quote in ECRM?
Create an Opportunity and select Product
What Year was State Farm Founded?
1922
True or False - We should always ask for the sale in a Yes/No Format?
False
21%
Less than $1,000
If a customer sends a referral, how do you create the new Account?
Referral Button on Referring Customers Account Page
Where was State Farm founded?
Bloomington, IL which is still the Corporate location
What two things do you ask for at the end of every sale?
Review and Referral
What gives you 10% discount on your Homeowners policy?
Monitored Burglar Alarm
Waiver of Premium for Disability (WPD) and/or Waiver of Monthly Deductions (WMD)
Good Neighbor Connect
What was the second Line of Business State Farm offered in 1929
Life Company
Average number of contacts it takes to close a deal?
6
True or False - Antique/Classic qualifies for multi-line discount?
False
When does a Motorcycle Policy include Emergency Road Service?
when policy has Comprehensive coverage
Who is State Farm CEO?
Michael Tipsord
This is an example of what type of question:
Would you like to get your policy setup today?
Closed-ended
What two qualifications give you California Good Driver Discount?
3 Years Licensed and less than 2 DMV points within prior 3 years
When does Travel Expense Coverage apply?
When your incident happens more than 50 miles from Home
Name 3 functions a team member can perform in the claims tab
1. Upload Files/Docs/Photos
2. Setup Rental
3. Setup Select Service Shop
4. Chat Claims
5. Email Claims
What is State Farms Fortune 500 Ranking?
42nd
What is the best time to cold call?
4 - 5 pm
What is the max # of years for Claims Free discount on a Homeowners policy?
9+