JAWS Welcome Page
What is your JAWS Log in?
Your SLI and Windows Password
How do you know if a customer has an OB rep?
They have a BR, EA, or MA above the customer's name
What is the importance of offer codes?
2 possible answers
1. Drive all pricing
2. Informs Marketing where to spend advertising money
What items are always upsells?
Sets and Chains
What is the maximum amount of Split Payments when purchasing a Membership?
Three
What are the 3 Lookups on the JAWS Weclome Screen?
Customer, Product, and Offer Code Lookup
How many digits is a customer number?
10
How many Offer Codes involving discounts or free items can be on one order?
One
What are the 3 ways to sort products in JAWS?
What codes are applied in the Promo Code Box?
Member Discounts (MEMXXXX)
What is JAWS an acronym for?
Jewelry and Watch ordering System
How can you see if a non-member had a platinum membership in the past?
The Product History Tab
CTE24BBB is a offer code from what type of mailing?
Catalog
Where will you find Memberships and Replacement Guarantees?
Site Categories
How do you apply an Autorenewal to a Membership?
Change the Standing Order to "Once a Year"
What is the default option for looking up a customer?
Last Name and Zip/Postal Code
How would you know what MEM discounts a platinum member has used?
The Promo Codes Tab
ER4215B is an offer code from what type of mailing?
A Discount Certificate
What is the delivery time for backordered items?
2-4 Weeks
When do you apply a Gift Order?
At the customer's request when they are shipping to someone else
What is shown in the top right of every JAWS screen?
Customer name and offer code
What is the only Action Status on a customer's page that requires us to transfer them to CS before they can order?
Bad Customer
Where do you enter the offer code if you need to modify the price on a single item?
Shopping Cart in the Line RefSource Code row of that item.
What are the two items we can offer a split pay on the order when they are in the shopping cart?
Platinum and Platinum Plus Memberships (Not Upgrades!)
What information do you need for a Check by Phone?
Bank Name, Customer's Account Number, and Routing Number